Service Desk Associate

Insight Global; Bellevue (WA); Remote; USD 45,000 - 60,000; Full time

Job summary

A local company in WA is hiring a Service Desk Associate to work remotely. This individual will provide support to internal employees for various technical issues and ensure effective communication while delivering exceptional customer service. Candidates with help desk experience and a strong technical aptitude are encouraged to apply.

Qualifications

• 1 year of experience in a Help desk or customer support environment.
• Ability to communicate clearly, both orally and in writing.
• Ability to handle multiple tasks and type 35 WPM.

Responsibilities

• Act as a first point of contact for internal users with information systems problems.
• Respond to routine hardware/software issues and complete tickets through Service Now.

Skills

Technical aptitude

Troubleshooting

Communication

Customer service

Teamwork

Job description

A local WA company is looking for a Service Desk Associate to work remotely. This individual will act as a first point of contact supporting all internal company employees for information systems user problems. They will also respond to routine hardware / software problems and complete tickets through Service Now. Ideally this person will be technically savvy, have great communication skills, and have a desire to learn new things.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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Experience in a Help desk or customer support environment supporting various hardware, software and personal computer tools : 1 year.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to type 35 WPM.

Ability to handle multiple tasks.

Ability to work as part of a team.

Ability to deliver customer service to users with various levels of computer knowledge.

Strong technical aptitude and troubleshooting skills.

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