Service Desk Analyst III (2nd Shift) - Remote/Hybrid

Ishpi Information Technologies, Inc; Minnesota; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Service Desk Analyst III to support the U.S. Coast Guard IMS program. This role involves providing tier 1 support, troubleshooting Microsoft Office 365 and Windows systems, and managing hardware and software installations. The ideal candidate will have strong communication skills, a background in customer service, and the ability to work effectively in a fast-paced environment. Join a team committed to excellence and make a meaningful impact in supporting vital government operations. If you are ready to take on this challenge, we want to hear from you!

Qualifications

• Experience with service desk software and remote access programs.
• Strong written and interpersonal skills for client communication.

Responsibilities

• Provide tier 1 Remote Support and Desktop Support.
• Troubleshoot and maintain Microsoft Office 365 and Windows OS.
• Implement Virtual Desktop infrastructure for management.

Skills

Microsoft Office 365 Suite

Windows Operating Systems

Remote Support

Desktop Support

Account Management

Education

High School Diploma or GED

3 years of relevant experience

Tools

Service Desk Software

Active Directory

Job description

Overview

ISHPI is currently seeking a Service Desk Analyst III (2nd shift) to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program in St. Louis, MO. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.

Responsibilities

• Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user’s authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage, and secure employees’ mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop management

Qualifications

• HS Diploma or GED or 3 years of relevant experience
• Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
• Experience working with various Microsoft Windows operating systems
• Professional written and interpersonal skills are essential when communicating with Clients
• Experience installing and configuring computer systems and applications

Preferred Qualifications:

• 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Industry-specific certification may be required

Shift Hours: Must be willing to work 2nd shift, Sunday-Thursday, shift begins at 2:30 PM.

Security Clearance: Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify.

Pay Rate:The hourly rate range for this role is $18.00 per hour.

“Ishpi Information Technologies, Inc. is an Equal Opportunity Employer.All qualified candidates will be considered without regard to legally protected characteristics.

Expression of Interest:By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.

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