Service Desk Analyst II — IT Support for 3K+ Users

Tanner-Health-1

Georgia

On-site

USD 45,000 - 65,000

Full time

6 days ago

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Job summary

Tanner-Health-1 is seeking a Service Desk Analyst to support a 3,000+ user environment within the Information Technology department. The role includes phone support, dispatching technical assistance, and maintaining the service desk ticketing system.

The candidate will determine call urgency and act as a liaison between the technical staff and customers. Ideal candidates have a High School Diploma or GED, 3 years of related experience, and HDI Support Center Analyst Certification (or ability to

Qualifications

High school diploma or GED is required.
3 years of related experience in a call center or direct user interaction role.
Experience with Service Desk ticketing systems (Cherwell, Altiris, Remedy, HEAT) is desired.
Proficiency with Windows operating systems and Microsoft Office Suite.
HDI Support Center Analyst Certification is required or can be completed in 6 months.

Responsibilities

Provide telephone support for a 3000+ user environment.
Dispatch technical support to customer locations and escalate as needed.
Maintain a service order database using Service Desk software.
Assist with customer support and serve as a liaison between staff and customers.
Determine urgency of calls and coordinate with technical staff.