Service Desk Analyst II - IntelliScript (Remote)

Milliman; Brookfield (WI); Hybrid; USD 80,000 - 103,000; Full time

Job summary

A leading company in the Software as a Service sector is seeking a Service Desk professional to provide first-line support and ensure system availability. The role offers flexible work options, a comprehensive benefits package, and opportunities for career advancement. Candidates should have experience in a Service Desk role and be customer-centric, with strong communication skills.

Benefits

Comprehensive benefits package

Flexible work options

Discretionary bonus program

Paid time off (PTO)

Qualifications

• 2+ years in Service Desk or Help Desk role.
• 2+ years supporting Atlassian suite (Jira/Confluence).

Responsibilities

• Provide first-line support for all service requests.
• Utilize monitoring tools to identify and resolve issues.

Skills

Customer-Centric Approach

Effective Communication

Education

Continued Education

Tools

Jira

Confluence

AWS

Windows Server

SQL Server

Job description

Employer Industry: Software as a Service (SaaS) in the Insurance and Health IT sectors

Why consider this job opportunity:
- Salary up to $102,120, depending on location and experience
- Comprehensive benefits package, including medical, dental, vision, and 401(k) with company matching
- Opportunity for career advancement and growth within a collaborative environment
- Flexible work options with the possibility of remote work
- Discretionary bonus program recognizing employee contributions
- Paid time off (PTO) starting from the first day of work, with a minimum of 15 days accrued annually

What to Expect (Job Responsibilities):
- Provide first-line support for all service requests, including prioritization and resolution efforts
- Utilize monitoring tools to proactively identify and resolve environment issues
- Contribute to the creation and maintenance of knowledge base articles and documentation
- Ensure compliance with all system security requirements and maintain system availability
- Participate in an on-call rotation to support service desk operations

What is Required (Qualifications):
- 2+ years of experience in a Service Desk or Help Desk role
- 2+ years of experience supporting the Atlassian suite (Jira/Confluence)
- 2+ years of experience in an AWS environment
- Strong customer-centric approach to finding solutions
- Effective communication skills, both written and verbal

How to Stand Out (Preferred Qualifications):
- Continued education and/or advanced degrees
- Knowledge of Windows Server, Hyper-V, Active Directory, firewalls, and networking
- Familiarity with Microsoft SQL Server
- Experience in environments subject to HIPAA and/or PCI regulations
- Experience in the software-as-a-service, actuarial science, and/or insurance underwriting industry

#SaaS #Insurance #HealthIT #CareerOpportunity #RemoteWork

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