Service Desk Analyst I - Hybrid IT Support

Socket.dev; Denver (CO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Paid time off

Job summary

Xometry is seeking an IT Service Desk Analyst to provide first and second-level support to end-users across multiple channels, including Slack and Jira Service Management. The role includes hardware lifecycle management, onboarding/offboarding, and documenting troubleshooting steps.

The ideal candidate has 2+ years of IT experience, strong Windows/macOS skills, and experience with Intune and Okta. This on-site role is based in North Bethesda, MD.

Qualifications

• 2+ years experience or degree in related field.
• Strong Windows and macOS knowledge.
• Experience with Intune and Okta.
• Experience supporting Zoom, Google Meet, and Slack.
• Familiarity with Jira Service Management and ServiceNow.

Responsibilities

• Provide first and second-level IT support via Slack, Jira Service Management, and in-person.
• Diagnose and resolve a wide range of IT issues.
• Manage lifecycle of IT equipment and onboarding/offboarding.
• Create and maintain clear technical documentation.
• Collaborate with IT Engineering on projects and tasks.

Skills

Windows/macOS

Intune

Okta IAM

Collab tools

Networking basics

VPN troubleshooting

ServiceDesk tools

Education

Related field degree

Tools

Jira Service Management

ServiceNow

Job description

Xometry is seeking an IT Service Desk Analyst to provide first and second-level support to end-users across multiple channels, including Slack and Jira Service Management. The role includes hardware lifecycle management, onboarding/offboarding, and documenting troubleshooting steps.

The ideal candidate has 2+ years of IT experience, strong Windows/macOS skills, and experience with Intune and Okta. This on-site role is based in North Bethesda, MD.