Patient Access Representative- Western Ave. Health Center (FT) Days

Adena Health System; Chillicothe (OH); On-site; USD 42,981,000 - 56,735,000; Full time

Job summary

Adena Health System in Chillicothe, OH is seeking a Patient Access Representative to help patients and clinics with scheduling, pre-registration and registration for all services. The role requires strong communication, accuracy, and teamwork to support care delivery.

This non-clinical position emphasizes service, organization, and patient financial interactions, with on-site work at the Western Ave. Health Center.

Qualifications

• Education: High School Diploma or GED required.
• Valid Ohio Driver’s License.
• 6 months experience in a hospital clerical, general clerical or customer service related position.

Responsibilities

• Assist patients and clinic staff to schedule, pre-register, and register for all services.
• Collect demographics, insurance, financial data via EPIC or phone.
• Ensure proper precertifications/authorizations and billing information.
• Run estimates at point of registration and obtain required signatures.
• Enter diagnoses, tests and orders for medical necessity.

Skills

Customer service

Clerical experience

Education

High School Diploma or GED

Valid Ohio Driver’s License

6 months experience in hospital clerical or customer service

Job description

Patient Access Representative

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Job Description

Patient Access Representative

At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes.

Mission Statement: “Called to serve our communities”.

Guiding Principle: “Let all that you do be done in love”.

Vision: To be the region's most trusted partner in healthcare.

Values: Compassion, Excellence, Integrity, and Trust.

Position Highlights

• Position: Patient Access Representative


• Salary: Hourly rate based on years of experience/education


• Work Life Balance: Full-Time (36 hours) | Day Shift


• Location/Department: Western Ave. Health Center


• On-Call: Not Required

Why Adena?

• Community-centered decision making


• Leadership visibility and cross-functional collaboration


• Competitive compensation and benefits


• Growth-focused culture


• Opportunity to influence real healthcare outcomes

Does Adena offer growth opportunities?

Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.

Caregivers are encouraged to explore career paths that fit their strengths and interests through:

• Emerging leader and leadership development programs


• Tuition assistance and education support


• Skill-building and lateral career opportunities


• Visibility with leaders who recognize potential early

What You’ll Do

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.

Minimum Qualifications

• Education: High School Diploma or GED required


• Valid Ohio Driver’s License


• 6 months experience in a hospital clerical, general clerical or customer service related position.

Why Caregivers Stay?

• Reliable compensation


• Strong healthcare coverage options


• 3.5% retirement match with automatic annual increase


• PTO that grows with tenure


• Visible leadership impact within a regional health system

Ready to Explore?

If you’re looking for meaningful work in a role that keeps healthcare moving — we’d love to connect.

Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class