Service Desk Analyst - All Shifts

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking IT Support professionals to provide first-line assistance through various channels. The ideal candidate will have a college degree or relevant experience, strong customer service skills, and the ability to work flexible shifts in a dynamic environment. The role offers a salary of up to $28.00 per hour and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Generous Paid Time Off

Flexible shifts

Qualifications

• 2 years of experience in an IT service desk environment or college degree.
• Experience supporting customer incidents in an IT environment.
• Ability to work independently and in a team-oriented environment.

Responsibilities

• Provide first-line IT support through phone, email, chat, and web sessions.
• Log all incidents and requests accurately in the ticketing system.
• Maintain high levels of customer service and communicate ticket status.

Skills

Excellent customer service

Communication skills

Problem-solving

Education

College degree or 2 years experience

Tools

MS Windows

MS Office

ServiceNow

Job description

Employer Industry: Technology Solutions Provider

Why consider this job opportunity

• Salary up to $28.00 per hour
• Comprehensive benefits package including Health, Dental, and Vision Care
• Generous Paid Time Off starting at 20 days per year plus holidays
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexible shifts available in a 24/7 operation, allowing for work-life balance

What to Expect (Job Responsibilities)

• Provide first-line IT support through phone, email, chat, and web sessions
• Accurately log all incidents, requests, and troubleshooting steps in the ticketing system
• Maintain high levels of customer service and timely communication of ticket status updates
• Follow established policies and procedures while identifying areas for improvement
• Support multiple clients with professionalism and insight

What is Required (Qualifications)

• College degree or 2 years of experience in an IT service desk environment
• Experience supporting customer incidents, requests, and problems in an IT environment
• Excellent customer service and communication skills (written & verbal)
• Knowledge of MS Windows, MS Office, and ServiceNow
• Ability to work independently and in a team-oriented environment

How to Stand Out (Preferred Qualifications)

• ITIL Foundation Certification
• Prior IT Service Desk experience
• Strong problem-solving skills and ability to work within defined methodologies
• Ability to prioritize and multitask effectively in a high-paced environment
• Willingness to work first, second, or third shift in a 24/7 operation