Service Desk Analyst

Davita Inc.; Cypress (TX); Remote; Full time

Job summary

A leading company in the IT services sector is looking for a Service Desk Analyst. This long-term temporary position offers a chance to support users with various technology needs and requires strong problem-solving skills. Join the team and contribute to minimizing downtime for IT services through effective communication and technical expertise.

Qualifications

• 1-2 years of Service Desk experience preferred.
• Technology certifications (A+ or MCP) preferred.
• 1 year of PC break/fix experience preferred.

Responsibilities

• Provide IT support for technology users.
• Record IT requests and resolve problems.
• Document customer requests in call tracking system.

Skills

Problem Solving

Communication

Technical Support

Education

High School Diploma

Associates Degree or higher

Tools

Call Tracking System

PC Hardware

Software Applications

Job description

Role: Servicer Desk Analyst

Company: Hunter Hamilton/client

Location: remote - NW Houston

Type: Long term temporary

Pay: $25/hr



Our customer in Northwest Houston is hiring a Service Desk Analyst. In this role, the Service Desk Analyst will provide support for IT users with all aspects of technology. This is a long term assignment with the possibility of being hired on.



The Service Desk Analyst will record IT requests for support, resolve problems at the time of client contact when possible, and minimize downtime by escalating problems. The reduction of outages and downtime is a primary focus of the Service Desk analyst.



How to Apply: If you are a detail-oriented professional with a passion for service desk operations, we want to hear from you! Submit your resume today to join a dynamic team in NW Houston.

• Answers/responds to incoming requests and resolve customer problems via the telephone, email, web, etc.


• Acts as the single point of contact for resolution of technology related issues. Owns the tickets opened through resolution of the problem, issue or request fulfillment.


• Contacts clients to ensure completion of requests.


• Documents customer requests in call tracking system.


• Supports network and email connectivity, computer operating systems, hardware and software, internally developed applications, midrange (AS/400) operations, tape and backup operations.


• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents hardware, software and technical issues.


• Supports features, functionality and usage of applications.


• Monitors calls, customer wait time, and resolution time.


• Adheres to established policies and procedures.


• Makes sound business decisions, with little direction by following documented procedures.


• Provides after hours on-call support on a rotational basis.

Requirements:

High School Diploma required, Associates Degree or higher preferred

Technology certifications (A+ or MCP) preferred

1-2 Yrs. Service Desk Experience preferred

1 Yr. PC Break/fix Experience preferred

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About Hunter Hamilton

Hunter Hamilton is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Hunter Hamilton is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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