Service Desk Analyst

Gravity IT Resources; Clearwater (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading company in technology services is seeking a Service Desk Analyst to support IS customers with hardware and software issues. The successful candidate will have at least 2 years of experience in IT Service or Help Desk roles, along with strong communication and customer service skills. This position offers a hybrid work environment in Tampa, Florida, and a path to a contract-to-hire opportunity.

Qualifications

• 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience.
• Healthcare experience is a plus.

Responsibilities

• Identifies, researches and resolves technical problems of moderate complexity.
• Provides excellent and timely technical support and troubleshooting for systems.
• Coordinates with other teams to resolve customer incidents.

Skills

Strong communication skills

Customer service skills

Ability to work in a fast paced environment

Education

A+ Certification

Job description

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Job Title:Service Desk Analyst
Location:Tampa, FL (Hybrid)
Job Type: Contract to Hire

EmploymentEligibility:Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly

Position Overview
The Technical Support Analyst provides support to the organizations IS customers for computer, application, system, device, access and hardware issues.

Duties and Responsibilities

• Identifies, researches and resolves technical problems of moderate complexity
• Provide excellent and timely technical support and troubleshooting for systems
• May coordinate with other teams or departments to resolve customer incidents and fulfill user requests
• Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions
• Performs other duties as assigned

Required Experience and Skills

• 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service expreince and an A+ Certification
• Strong communication skills
• Ability to work in a fast paced and high volume environment
• Strong customer service skills
• Healthcare Experince is a PLUS

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