Service Desk Analyst

United States Golf Association (USGA); Bedminster Township (NJ); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous retirement plans

Paid time off including holidays

On-site gym

Off-site team building events

Job summary

A prominent golf organization in Bedminster Township is seeking a Customer-focused Service Desk Analyst to join their IT team. You will be the first point of contact for technical support issues, managing help desk tickets and assisting with onsite support during events. The ideal candidate has a Bachelor’s degree in IT and at least 2 years of experience, with strong skills in troubleshooting and customer service. This position offers a competitive salary and benefits package, with a hybrid work schedule.

Qualifications

• 2+ years of technical service desk support experience.
• Strong understanding of systems, software, and hardware troubleshooting.
• Professional certifications (HDI, CompTIA, Microsoft) are a plus.

Responsibilities

• Provide technical support for daily issues and troubleshoot hardware/software.
• Log requests and follow up for resolution in the ticketing system.
• Support and assist at USGA Championship events.

Skills

Customer service

Technical support

Multitasking

Communication

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Microsoft 365

Windows

Mac OS

Active Directory

Microsoft Azure

SharePoint

Job description

Overview

The USGA is a mission‑based golf organization committed to unifying the golf community through handicapping, grassroots programs, and national championships. We strive to advance sustainability, accessibility, and inclusion while providing unbiased global governance with The R&A.

About this role

We are seeking a proactive, customer‑focused Service Desk Analyst to join our IT team. You will serve as the first point of contact for daily support needs, providing timely assistance to staff across a wide range of systems, hardware, software, and network technologies. The Analyst will also assist with on‑site technical support at USGA Championship events to ensure a seamless technology experience for end users.

Responsibilities

• Serve as initial point of contact for daily technical support issues by answering help desk tickets, emails, phone calls, and walk‑ups.
• Provide technical support for systems, software, cybersecurity, and hardware, troubleshooting and resolving issues with servers, printers, building automation systems, end‑user software, audio/visual technology, and conference room hardware.
• Log actions against requests in the ticketing system and follow up with requestors to ensure issue resolution.
• Support at least 30% of Technical Support inquiries.
• Perform onboarding and offboarding of staff by provisioning new user accounts, configuring and deploying new hardware, and providing basic training.
• Provision and maintain basic networks, data center technology, and software.
• Proactively maintain and aid with audio‑visual technology in conference rooms and organizational events.
• Utilize the asset management system to maintain hardware and software inventories.
• Create and maintain end‑user help guides and technical runbooks within the Knowledgebase.
• Troubleshoot network issues, including routers, switches, wireless & internet connectivity, LAN, and high‑speed, working with Network staff as needed.
• Provide on‑call support as part of the on‑call rotation for high‑priority tickets during nights and weekends.

Location & Schedule

This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday and Thursday.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 2+ years of technical service desk support experience
• Strong understanding of Windows and Mac OS, Microsoft 365, Teams, and Active Directory
• Experience with Microsoft Azure and SharePoint is a plus
• Excellent customer service, communication, and interpersonal skills
• Ability to multitask, manage time and priorities effectively
• Professional certifications (HDI Desktop Support Technician/Support Center Analyst, CompTIA, Microsoft Certified IT Professional, or Microsoft Certified Systems Administrator) are a plus

Salary Range

Base salary: $52,000 – $65,000 per year. Compensation reflects skill set, depth of experience, and relevant certifications. In addition to base compensation, the USGA provides competitive benefits for all full‑time employees.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero‑contribution medical plan for all full‑time employees
• Generous retirement plans with annual USGA contributions
• Suite of programs to promote physical, emotional, and financial well‑being
• Generous paid time off, including the week between Christmas and New Years Day off
• Off‑site team building events
• On‑site gym and golf simulator
• Learn more about our benefits and culture here

Equal Opportunity

The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing diverse backgrounds, fostering equity, and promoting inclusion. Golf is a game for everyone, and you are always welcome.

Recognition

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