Service Desk Analyst

TEKsystems; Anaheim (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology services company in Anaheim is looking for an IT Service Desk - Deskside Support Specialist I. This role involves providing first-line support for end users, performing desktop setup and configuration, and ensuring excellent customer service. Candidates should have an associate's degree in IT and 1-2 years of help desk experience. The position is fully onsite with a pay range of $25.00 - $27.00/hr and various benefits including medical and retirement plans.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• 1-2 years of help desk experience preferred.
• Excellent customer service and communication skills.
• Ability to document work clearly.

Responsibilities

• Provide first-line troubleshooting for end users.
• Perform setup and configuration tasks.
• Document work in electronic ticketing system.

Skills

Help desk

Service desk

Troubleshooting

Active Directory

Technical support

Office 365

Education

Associate's degree in IT-related field

Tools

Microsoft Windows 10/11

Microsoft Office (Word, Excel, Outlook)

Service desk software/tools

VPN/remote connectivity

Job description

Overview

The City of Anaheim is hiring for the IT Service Desk - Deskside Support Specialist I (Service Desk Agent). Our Service Desk is the single point of contact for all Information Technology issues and requests from City of Anaheim employees and contractors, supporting users at every skill level via telephone, email, and direct ticket submission. Includes executive or VIP support.

Responsibilities

• Provide first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms.
• Perform setup and configuration tasks, assist with software/hardware life cycle management, deployment preparation.
• Setup new users (desktop configuration, email accounts, LDAP accounts, VPN accounts); support employees both local and remote with desktop issues, account issues, access to internal services.
• Document work clearly in electronic ticketing system and communicate results effectively in written and oral form.
• Deliver executive or VIP support as needed and maintain high levels of customer service and teamwork.

Qualifications

• Associate's degree in IT-related field and 1-2 years of help desk experience preferred.
• Proficiency with Microsoft Windows 10/11, Microsoft Office (Word, Excel, Outlook), networking, remote access, antivirus software; ability to perform first-line troubleshooting.
• Excellent customer service and communication skills; ability to document work clearly; ability to follow established procedures using knowledge bases.
• Teleworking capability required (home workspace, high-speed Internet, compatible Windows computer). Five-day, 40-hour work week; 8-hour shifts; teleworking capability.

Top Skills

• Help desk, Service desk, Troubleshooting, Active Directory, Technical support, Office 365

Additional Skills & Qualifications

• Active Directory/DFS, Exchange Server-based email using Outlook, service desk software/tools, mobile device support, VPN/remote connectivity, technical writing, web-based application support.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan with pre-tax and Roth contributions
• Life Insurance, Short and long-term disability
• HSA, Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Anaheim, CA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity or any characteristic protected by law.