Service Desk Agent

CGS Federal (Contact Government Services); St. Louis (MO); Remote; USD 24,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Remote Service Desk Technician, where you'll play a crucial role in providing exceptional support to customers. This position involves troubleshooting and resolving IT issues, managing service desk records, and ensuring user satisfaction. With a commitment to innovation and quality, you'll be part of a team dedicated to simplifying government processes through technology. Enjoy a comprehensive benefits package, including health and retirement plans, while working in a flexible environment that values your contributions. If you're passionate about IT and customer service, this is the opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Qualifications

• 3+ years of relevant experience in IT support.
• Must be able to obtain a Public Trust Security Clearance.

Responsibilities

• Handle Tier 1 service desk escalations via tickets, chat, email, or phone.
• Create accounts and configure hardware for users.
• Assist with account management and password resets.

Skills

Windows 10 Support

MS Office 365

Active Directory

IT Ticketing Systems

Communication Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

CGS Federal (Contact Government Services) is seeking a Remote Service Desk Technician. The role involves answering calls, logging calls in the ticketing system, and providing rapid, accurate support to customers. Candidates should have an IT background to assist with troubleshooting and resolving issues.

Pay Range

This range is provided by CGS Federal. Your actual pay will depend on your skills and experience. Please consult with your recruiter for more details.

Salary

$24,752.00/yr - $31,824.00/yr

Employment Details

Type: Full-Time, Mid Level

Department

Information Technology

Responsibilities

1. Handle Tier 1 service desk escalations via tickets, chat, email, or phone.
2. Follow up on requests to ensure timely resolution.
3. Create accounts, configure hardware, support mobility devices.
4. Maintain Service Desk records and support security requirements.
5. Assist with account management, password resets, and standard procedures.
6. Monitor customer problems and update users on progress.
7. Process change requests for IT services.
8. Remain available during shifts, excluding breaks, to assist users.
9. Manage user expectations and provide resolution updates.

Qualifications

1. Must have or be able to obtain a Public Trust Security Clearance.
2. High School Diploma or equivalent with 3+ years relevant experience.
3. US Citizenship required.
4. Experience supporting Windows 10, MS Office 365, Active Directory, and IT ticketing systems.
5. Strong attention to detail, communication skills, and ability to work independently or in a team.
6. Flexibility to work any shift on a 24/7 schedule, including holidays.

Our Commitment

CGS strives to simplify government processes through innovative technology and dedicated personnel. We value honesty, professionalism, and quality, offering comprehensive benefits including health, dental, vision, life insurance, 401k, and paid time off.

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or disability.

Join Us

Become part of meaningful government innovation. Explore more opportunities at our Job Board or visit our website. For inquiries, contact: [e-mail].