Service Desk Advisor

Bupa; United States; Remote; GBP 25,000 - 31,000; Full time

Job summary

Bupa is seeking a Service Desk Advisor to support their Health Clinics systems. The role involves managing tickets, resolving incidents, and collaborating with stakeholders. Offering flexibility, the position includes benefits like health insurance and 25 days holiday.

Benefits

25 days holiday, with options to buy or sell

Bupa health insurance

Enhanced pension and life insurance

Onsite gyms or discounts

Various online discounts

Qualifications

• Experience working with computer systems.

Responsibilities

• Manage incidents and requests via the ticketing system.
• Collaborate with internal stakeholders for effective ticket resolution.
• Meet KPIs for personal ticket management.

Skills

Customer-focused thinking

Experience in a support desk environment

Ability to manage workload with minimal supervision

Job description

Job Description:

Service Desk Advisor

Location: Bupa Place, Salford Quays; Angel Court, London; Willow House, Staines; Kirkstall Forge, Leeds

Contract: Permanent

Salary Range: £25,000 - £30,500 depending on experience

Full Time

We consider all types of flexibility, including locations, hours, and working patterns.

We make health happen

At Bupa, we’re passionate about technology. Working on innovative projects, you’ll have the opportunity to impact lives positively, developing yourself along the way.

Post holders will form the front line of system support for the Bupa Health Clinics systems support team. Responsibilities include managing incidents and requests via the ticketing system, owning tickets, and ensuring prompt resolution, either independently or by liaising with key contacts. They will also handle regular tasks such as bulk messaging or data uploads.

How you’ll help us make health happen:

• Support the clinics systems to ensure standard operations are maintained, including resolving incidents and fulfilling requests.
• Perform regular tasks such as sending confirmation texts and data uploads.
• Collaborate with internal stakeholders, external suppliers, and support teams to ensure effective ticket resolution.
• Support and liaise with support teams for systems and hardware issues.
• Manage a portfolio of ServiceNow tickets and support portal queries.
• Meet KPIs for personal ticket management.

Skills & Qualifications:

• Experience in a support desk environment.
• Experience working with computer systems.
• Customer-focused thinking.
• Ability to manage workload with minimal supervision.

Benefits:

Our benefits support holistic wellbeing, including mental, physical, financial, social, and environmental health. We offer flexible working, family-friendly benefits, and more:

• 25 days holiday, with options to buy or sell.
• Bupa health insurance.
• Enhanced pension and life insurance.
• Onsite gyms or discounts.
• Various online discounts.

We follow a structured salary framework to ensure fairness and transparency. Please ensure your Workday profile is up to date before applying. Successful candidates may experience changes to notice periods and terms, as advised by the recruiter.

Why Bupa?

As a health insurer and provider without shareholders, our focus is on our customers. Our purpose is to help people live longer, healthier, happier lives. We value diversity and encourage applications from all backgrounds to reflect the communities we serve.

Application deadline: Friday, 23 May.

Time Type: Full Time

Job Area: IT

Locations: Angel Court, London; Bupa Place, Kirkstall Forge, Staines - Willow House; Various Locations