Service Designer

eSimplicity; Washington (District of Columbia); Remote; USD 87,000 - 105,000; Full time

Job summary

A federal IT solutions provider is seeking a Service Designer to lead complex design projects for government clients. This role requires experience in user-centered design and interface development, with a focus on enhancing customer experience through innovative solutions. The successful candidate will work with a multifunctional team to design scheduling services and promote human-centered design practices. A Bachelor's degree and relevant work experience are mandatory, along with the ability to obtain a Public Trust clearance.

Benefits

Highly competitive salary

Full healthcare benefits

Qualifications

• Three years of professional experience in service design or UX.
• Experience leading design activities for government is a plus.
• Strong verbal and written communication skills required.

Responsibilities

• Unite stakeholders to solve complex business problems.
• Work closely with product and engineering teams for interface design.
• Serve as an advocate for user-centric design.

Skills

HCD knowledge

User research

Interface design

Collaboration skills

Agile methodologies

Education

Bachelor's degree in a related discipline

Tools

Figma

Mural

Job description

Overview

eSimplicity is modern digital services company that delivers innovative federal and commercial IT solutions designed to improve the health and lives of millions of Americans while defending our national interests. eSimplicity's people-centric approach aims to transform the American healthcare experience through innovative technologies. Our team’s experience spans various federal civilian customers on diverse projects across its core competencies. We prioritize protecting our community by aiding the government’s cloud migration, prototyping artificial intelligence models to identify fraudulent Medicare claims, and accelerating data report delivery for healthcare providers to improve quality of care for patients.

eSimplicity is seeking a Service Designer. The Service Designer will have the opportunity to work with our multifunctional product team as they build out a critical service offering for our government client. Their primary responsibility will be designing a complex scheduling service, working across the product lifecycle from generative discussions with stakeholders through execution and evaluation. They’ll have the opportunity to develop strategic initiatives and work with our client to establish human-centered design methods and best practices for the project. Beyond the day-to-day work of user research, prototype development, and service design, you’ll also have the chance to champion HCD and user experience across the company. Although the primary responsibility here will be at the ecosystem level, this position requires substantial experience with interface design.

This role is contingent on award.

Responsibilities

• Unite stakeholders to work on solving complex business problems from discovery through design execution and implementation using a broad range of skills, including but not limited to exploratory interviews, codesign sessions, wireframing, and prototype development.
• Work closely with business and functional leaders to understand their challenges, determining the most appropriate HCD approach, and prioritizing the projects that will have the most impact.
• Use design thinking principles and tools to facilitate sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies.
• Work closely with product and engineering to design user-facing and administrative interfaces and workflows.
• Serve as an advocate and change champion with stakeholders for a user centric, research based, and design driven culture.
• Contribute to our partners’ HCD research knowledge base and practice development.

Requirements

Required Qualifications:

• Three (3) years of professional experience in a related role. Academic experience can count towards this requirement but cannot wholly substitute for formal experience in service design, UI design, or user research.
• Must have some experience leading human-centered design or business analysis activities for government, as a contractor or government employee. Direct experience with the Department of State is a plus.
• Must be a United States citizen.
• Ability to obtain and maintain a Public Trust clearance and currently reside in the United States.
• A bachelor's degree in computer science, information Systems, engineering, business, or other related scientific or technical discipline (i.e., UX design, visual design, industrial design).
• Experience with tackling service and interface design problems at enterprise scale.
• Experience creating HCD-related deliverables (e.g. personas, journey maps, service blueprints, mock-ups, wireframes, prototypes).
• Experience with a wide range of design and collaboration software. We primarily use Figma and Mural for HCD work, but our customers may occasionally request that we work in other tools.
• Some experience with user research and presenting findings to senior stakeholders.
• Ability to manage multiple projects at a time with speed and accuracy.
• Strong verbal and written communication skills.
• Strong collaboration skills with the ability to work with multi-disciplinary teams.
• Experience with or ability to independently scope and execute end-to-end human-centered design projects.
• Strong organizational skills with attention to detail.
• Flexibility to respond quickly when customer needs evolve.

Desired Qualifications:

• Experience working on digital transformation and customer experience initiatives.
• Experience working in an agile environment or with agile teams.

Working Environment

eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager. Occasional travel for training and project meetings is required. It is estimated to be less than 10% per year.

Benefits

We offer a highly competitive salary and full healthcare benefits.

Equal Employment Opportunity

eSimplicity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability.

Salary Description

$87,300-$104,200