Service Designer

Service Design Magazine; Virginia; Sur place; USD 85 000 - 150 000; Plein temps

Résumé du poste

Steampunk seeks a Service Designer to guide government clients through its Design Intelligence framework, applying human-centered methods to solve end-to-end organizational challenges. You will lead discovery sessions to uncover pain points and opportunities, serving as the voice of the customer throughout the proposed solution.

Responsibilities include conducting workshops, synthesizing research into insights, and creating journey maps, service blueprints, and personas for enterprise

Qualifications

• 4+ years in human-centered design, service design, or customer experience design.
• Current portfolio demonstrating ideology, methods, tools, and craft.
• Experience conducting primary and secondary research including stakeholder and user interviews, design thinking and co-creation workshops.
• Experience working on a Scrum team within an Agile delivery framework; writing user stories and story points.
• Proficiency with Adobe Creative Suite, Mural, and Lucidchart.
• Collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers.
• Strong written and verbal communication skills.
• Degree or equivalent in HCD and/or service design.

Responsabilités

• Guide government clients through our Design Intelligence framework and solve end-to-end organizational challenges.
• Lead discovery sessions uncovering customer pain points and enterprise opportunities; be the voice of the customer.
• Synthesize research to shape mission, service and workflow innovations and create a compelling future experience vision.
• Create journey maps, service blueprints, personas, ecosystem and experience maps with actionable recommendations.
• Collaborate with cross-functional teams in an Agile environment; translate insights into design deliverables.
• Understand technology constraints and integrate research into technical considerations.
• Ensure all deliverables across projects are produced at the highest quality.

Connaissances

Human-centered design

Service design

Stakeholder interviews

Agile/scrum

Portfolio

Research methods

Design thinking

Communication

Formation

Degree in HCD/Service Design

Outils

Adobe Creative Suite

Mural

Lucidchart

Description du poste

As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Contributions

Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives

• Conduct workshops and interviews to frame pain points and opportunities ; define problem statements and validate hypothesis
• S ynthesize research and data to communicate insights and make recommendations that will shape mission/program strategy , service and workflow innovations , and a compelling future experience vision
• Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
• Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust S ecurity C learance
• 4 + years of experience in human centered design, service design, and /or customer experience design
• Current portfolio demonstrating ideology, methods, tools, skills, and craft
• Thorough knowledge and d emonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
• Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
• Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
• Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
• Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
• A natural curiosity for solving problems coupled with strong analytical skills
• A collaborative nature with excellent written communication and presentation skills
• Experience working in a project-based environment
• Degree or equivalent experience in HCD, and/or service design

Bonus Points

• Previous work experience in or with the federal government
• Previous work experience as a consultant

About Steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence™ process , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.