Service Depot Diagnostic/Repair Senior Technician

Davita Inc.; Chelmsford (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in medical technology is seeking a Service Depot Diagnostic/Repair Senior Technician to perform repairs and troubleshoot failures on various lifesaving products. This role involves guiding junior technicians and requires a strong background in technical repairs, problem-solving, and teamwork. Join a dedicated team at ZOLL and contribute to improving patient outcomes worldwide.

Qualifications

• 5+ years of related troubleshooting/repair experience preferred.
• Read and understand diagnostic data.
• Maintain accreditation on multiple products.

Responsibilities

• Perform repairs on various ZOLL products.
• Troubleshoot problems to board level or sub-assembly.
• Provide guidance and training to junior repair technicians.

Skills

Computer literacy

Technical communication

Troubleshooting

Teamwork

Education

High School Diploma

Technical High School Graduate

Tools

Test equipment

Job description

Service Depot Diagnostic/Repair Senior Technician

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career-and a purpose.

Join our team. It's a great time to be a part of ZOLL!

Job Type

On Site

Job Summary

Perform repairs on various ZOLL products. Duties will include investigation of customer complaints, troubleshooting/repair of failures to board level/sub-assembly and documentation of repairs in ERP system. Provide guidance and training to junior repair technicians.

Essential Functions

• Work within limits of prescribed procedures to ensure accurate completion of unit repair
• Document repairs made and parts used in our ERP system
• Troubleshoot problems to board level or sub-assembly to determine root cause of failure
• Perform mechanical and software upgrades
• Collaborate with QA Engineers as required on details of complaint investigation
• Ability to efficiently transition between product lines
• Provide product, process and systems training as needed

Required/Preferred Education and Experience

• High School Diploma Technical High School Graduate preferred
• 5+ years of related troubleshooting/repair experience preferred

Knowledge, Skills and Abilities

• Computer literate, familiar with MS Windows, Word, Excel, Etc.
• Read and understand SOPs and work instructions
• Read and understand diagnostic data
• Familiarity with test equipment (e.g. patient simulators, oscilloscopes, signal generators, and other test equipment)
• Maintain accreditation on multiple products
• Willingness and ability to train peers on products, processes and systems used within role
• Ability to effectively communicate and deliver technical information
• Act as a "team player" with a positive and collaborative approach to their work
• Exemplify many of the ZOLL Leadership Qualities including humility, courage, resilience, intellectual curiosity, inspirational leadership, customer orientation, values diversity and forward thinking

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Constantly
• Walking - Constantly
• Sitting - Occasionally
• Lifting - Constantly
• Carrying - Constantly
• Pushing - Constantly
• Pulling - Constantly
• Talking - Occasionally
• Hearing - Frequently
• Repetitive Motions - Constantly
• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.