Service Department Manager

Eastern-Fire; Auburn (ME); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Growth opportunities

Job summary

DU Family of Companies in Auburn, ME is seeking a Service Department Manager to lead branch service operations, overseeing scheduling, dispatch, quoting, and team leadership to ensure superior customer satisfaction across the region.

The role requires strong operational leadership, clear communication, and extensive fire protection experience. We offer competitive pay, comprehensive benefits, and growth within a regional safety services network.

Qualifications

• High school diploma or equivalent.
• At least five years of fire protection or related industry experience.
• Prior business experience.
• Valid driver’s license.
• Strong written and verbal communication skills.
• Strong interpersonal and customer-service skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other work-related documents.
• Ability to prepare routine reports and correspondence.
• Ability to solve practical problems and interpret written, oral, diagram, and schedule-based instructions.
• Ability to perform basic business and mathematical calculations.

Responsibilities

• Develop and communicate branch service sales goals and budgets.
• Ensure adherence to corporate credit policies and procedures.
• Ensure clients receive quality service, responsive follow-up, and courteous support.
• Interface directly with customers to resolve service-related issues.
• Plan goals and objectives for service operations.
• Coordinate parts and equipment needed to perform service work.
• Schedule, prioritize, and dispatch service requests.
• Manage service work with customers and other trades as required.
• Prepare sales quotes for service and inspections and review sales staff quotes for accuracy as needed.
• Maintain the service fleet and materials to support ongoing operational needs.
• Communicate direction and information clearly with management, employees, clients, and external vendors.
• Directly supervise service employees working in the office and field.
• Perform other related duties as required.

Skills

Communication skills

Interpersonal skills

Customer service

Reading safety rules

Reporting

Education

High school diploma

NFPA certification

Job description

DU Family of Companiesis a network of fire protection, life safety, and security service companies, protecting people and property across 35+ branches in 11 states.Eastern Firehas provided fire sprinkler, alarm, and life safety solutions across Maine and New Hampshire for more than 70 years. Its team of over 100 professionals delivers technical expertise and customer-focused service to protect people and property throughout the region. Living our motto, ‘we protect what you value most,’Eastern Fireoffers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Department Manager to ourAuburn, MEteam. This role oversees and supports service department operations, with responsibility for customer satisfaction, scheduling and dispatch, material coordination, quoting, and service-team leadership. Success in this role requires strong operational leadership, clear communication, customer focus, organization, and fire/life-safety industry knowledge.

Key Responsibilities:

• Develop and communicate branch service sales goals and budgets.
• Ensure adherence to corporate credit policies and procedures.
• Ensure clients receive quality service, responsive follow-up, and courteous support.
• Interface directly with customers to resolve service-related issues.
• Plan goals and objectives for service operations.
• Coordinate parts and equipment needed to perform service work.
• Schedule, prioritize, and dispatch service requests.
• Manage service work with customers and other trades as required.
• Prepare sales quotes for service and inspections and review sales staff quotes for accuracy as needed.
• Maintain the service fleet and materials to support ongoing operational needs.
• Communicate direction and information clearly with management, employees, clients, and external vendors.
• Directly supervise service employees working in the office and field.
• Perform other related duties as required.

Qualifications:

• High school diploma or equivalent.
• At least five years of fire protection or related industry experience.
• Prior business experience.
• Valid driver’s license.
• Strong written and verbal communication skills.
• Strong interpersonal and customer-service skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other work-related documents.
• Ability to prepare routine reports and correspondence.
• Ability to solve practical problems and interpret written, oral, diagram, and schedule-based instructions.
• Ability to perform basic business and mathematical calculations.

Preferred Qualifications:

• NFPA certification.

Physical Demands & Work Environment:

• Perform office, shop, and on-site work in moderately noisy environments.
• Stand, walk, sit, reach, climb, balance, stoop, kneel, and crouch on a daily basis.
• Work periodically in wet or humid conditions, near moving mechanical parts, and around fumes.

COMPENSATION

The salary for this role is $90,000 to $120,000 per year, based on experience and qualifications.

As part of theDU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why ChooseDU Family of Companies?

• Competitive Compensation – We offer a competitive wage based on your experience and qualifications.
• Comprehensive Benefits Package – Including medical, dental, and vision insurance, a 401(k) with company match, and paid time off.
• Strength of the Family – As part of theDU Family of Companies, you gain the stability and resources of a growing network of industry-leading companies.
• Backed byAPi Group– Benefit from the support and opportunity that come with being part of a global leader in safety services.
• Long-Term Career Relationships – We are committed to developing our employees and supporting long-term career growth.
• Values Match – Join a team that shares your commitment to safety, integrity, and service.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: “To protect what people value most.”

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.