Service Department Head

Baker Roofing Company; Woodbridge (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Benefits on Day 1

ESOP with eligibility

401K matching

Job summary

Baker Roofing Company seeks an experienced Commercial Roofing Service Department Head to lead our service operations at a regional branch. This role drives safety, quality, profitability, and customer satisfaction across commercial and industrial service work, with emphasis on team leadership and operational excellence.

The position offers a competitive bonus plan, extensive training, and a comprehensive benefits package.

Qualifications

• Education: High School graduate / College preferred
• 5 years minimum experience in the roofing industry
• 30 Hour OSHA Construction card; First Aid/CPR/Bloodborne pathogen training preferred

Responsibilities

• Provide safe working environment for crews, subcontractors, and others
• Maintain and improve quality control
• Motivate and direct office and field staff in the department
• Coordinate sales effort with salesman and support the team
• Oversee setup, processing, and invoicing of work orders
• Review aging report and resolve issues
• Grow the department as directed by the GM
• Improve quality control and customer satisfaction

Skills

English fluency

Excellent writing

Strong organizational skills

Self-confident

Motivated and professional

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling

Job description

Baker Roofing Company – Service Department Head

We are seeking an experienced Commercial Roofing Service Department Head to join our winning team. You would lead an entire service operations department for a BRC branch. Baker Roofing invests in our employees by empowering success through a competitive bonus plan and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work‑life balance.

With more than 29 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Benefits to Joining the Baker Team:

• Benefits on Day 1
• Compensation: $100K - 110K total on target earnings (OTE), including a base salary of $70K-85K
• Annual Paid Holidays & PTO
• Medical, Dental & Vision Insurance
• 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods
• Emphasis on Safety
• On-the-Job Skills Training & Career Development

Summary

The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

• Education: High School graduate / College preferred
• Years of Experience: 5 Years minimum experience in the roofing industry
• Certifications: 30 Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training preferred.

Knowledge, Skills, and Abilities

• Computer – Experienced with Microsoft Outlook, Word, Excel and scheduling
• Excellent writing skills
• Exceptional organizations skills
• High degree of self-confidence
• Motivated and professional
• Must speak English fluently and Spanish is a plus
• Extensive knowledge of roofing which includes – BUR, shingles, tile, single-ply, metal, waterproofing techniques and products, working knowledge of trusses, light weight concrete deck systems, and AC work that is closely related to roofing

Essential Functions

• Provide safe working environment for BRC crews, subcontractors, and others
• Maintain and improve quality control
• Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
• Coordinate sales effort with salesman and provide necessary support for success of team
• Oversee setup, processing, and invoicing work orders
• Review aging report and resolve any issues
• Promote continual growth of department at the rate determined each quarter by General Manager
• Continual improvement of quality control and customer satisfaction
• Coordination with Department Heads and Service Managers located at other branches

Physical Demands

• Requires standing up for long periods of time
• Requires use of ladders, scaffolds, and stairways
• Requires ability to climb, lift, balance, walk, and handle materials
• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing
• Requires seeing details at close range
• Requires repetitive movement, bending or twisting, kneeling, crouching, stooping or crawling
• Requires ability to stand, walk, lift, and carry items weighing 50 pounds regularly

Work Environment

• Requires working in extremely bright or inadequate lighting conditions, in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, including exposure to sounds and noise levels that are distracting or uncomfortable
• Includes exposure to contaminants, hazardous material, or equipment
• Mistakes are not easily correctable and have serious consequences, therefore Safety procedures need to be followed
• Requires exposure to minor burns, cuts, bites, or stings
• Requires exposure to high places or dangerous conditions

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [e-mail]. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor