Service Department Associate

Workstream; Sun City West (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hardware store in Sun City West is looking for a Service Department Associate to assist customers with various tasks, including key duplication and stock maintenance. The ideal candidate should have a friendly demeanor, and the ability to perform basic mathematics for service billing. Experience in retail or hardware is preferred but not required. Full-time positions offer eligibility for insurance benefits. Join our team of experts dedicated to providing excellent customer service.

Qualifications

• Ability to perform basic mathematical operations for service billing tickets.
• Friendly demeanor with customers and willingness to learn product features.
• Prior knowledge in retail or hardware preferred but not required.

Responsibilities

• Assist customers with products requiring assembly or assistance.
• Stock merchandise and maintain cleanliness of the store.
• Duplicate keys, repair items, and assist in customer service.

Skills

Friendly, helpful attitude

Basic mathematical concepts

Retail or Hardware knowledge

Job description

We have 4 store locations in the West Valley. Posted jobs may be available at one or more locations. The locations are:

• 10050 W Bell Road Sun City, AZ
• 13850 W Camino Del Sol Sun City West, AZ
• 17026 W Bell Road Surprise, AZ
• 13724 W Waddell Road Surprise, AZ

General Summary

The Service Department Associate will assist customers with items that require assistance in assembly or completion.

They will also assist in the stocking of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

Service Department

• Duplicate customer keys
• Repair and build window screens
• Write up work orders for window screen orders
• Rekey customer locks
• Cut glass
• Sharpen customer items such as knives, shears, etc.
• Cut and program customer vehicle keys
• Complete other household item repairs for customers

Customer Service

• Provide a positive representation of Big K Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Management, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Qualifications

Ability to perform and understand basic mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions in order to complete service billing tickets for check out.

Requirements

A friendly, helpful attitude, ability to work with people. A willingness to learn product features and applications to better help our customers solve their home repair problems.

Experience

Retail or Hardware knowledge preferred, but not necessary.

Physical Demands

Standing, walking, lifting (up to 40 lbs)

Only full-time positions are eligible for insurance benefits.

About Big K Ace Hardware

Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our communities. Our team is full of experts, from plumbing to electrical to gardening and more.