Service Department Associate

NetCost Market; New York (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

NetCost Market in Staten Island, NY is seeking a Service Department Associate to join our deli team. The role emphasizes friendly customer service, handling inquiries, orders, and returns, and maintaining the quality and display of deli products.

You will work across stations (hot/cold case, sandwich station, bakery, juice bar) and shifts, ensuring quick, pleasant service, stocking, slicing, weighing and pricing items while upholding health and safety standards.

Qualifications

• Ability to deliver friendly, courteous, prompt customer service.
• 18 years or older.
• Ability to read, write and do simple math problems.
• Ability to interpret, understand and follow instructions and solve problems.
• Able to work well with others as a team member.
• A passion for serving people.

Responsibilities

• Assist customers within the Customer Service Standards.
• Work any service counter station and any shift.
• Portion, present, and package merchandise per requests.
• Maintain a clean, sanitary work area in accordance with Health Department regulations.
• Receive, inspect, and store products to ensure quality.
• Keep the counter and work area clean; maintain food safety standards.

Skills

Customer service

Team player

Friendly demeanor

Lift up to 50 lbs

Stand for long periods

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Department Associate

Full Time Service Department Staten Island, NY, US

5 days ago Requisition ID: 2052

Salary Range: $17.00 To $19.00 Hourly

Service Department Associate

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

We are looking for a candidate to join our Deli Team! The candidate must be able to provide customer service in a friendly manner. Responsibilities include quality control by checking products for quality and condition. To provide customer service in a professional and enthusiastic manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to maintain the appearance and quality of the food in the display cases. Cold Cuts employees work in a fast paced, multitasked environment. Primary job duties include merchandising, stocking, rotating and slicing products per customer’s request. You are required to provide customer service in a friendly and professional manner that consistently follows the standards of NetCost Market to maintain customer satisfaction.

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
• Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximizes sales.
• Develop and maintain an understanding of the products you are selling/serving.
• Maintain a clean, appealing and sanitary work area in accordance with Health Department regulations.
• Operate and sanitize all Deli equipment in a safe and proper manner.
• Follow portion guidelines, and properly record all samples, demo product, and waste.
• Preserve an open level of communication and cooperation with all Kitchen staff, and ask for assistance on the Counter when necessary.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Deli Department meetings and all store meetings.
• Assist other team members in achieving the goals of the department and the store.
• Adhere to all Deli Department and store polices as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
• Maintain clean and neat appearance in compliance with Dress Code policy.
• Weight, wrap and price products for customers.
• Slice products/ cut larger pieces for display at the counter.
• Receive, inspect, and store products upon delivery to ensure its quality.
• Prepare and place products in display counter, so that they appear attractive and catch the customer’s eye.
• Keep the counter and work area clean.
• Maintain all food safety standards.
• Follow the instructions of managerial staff.
• Ensure customers are served quickly, efficiently and in a pleasant manner.
• Respond resourcefully to customer requests and concerns.
• Provide excellent customer service and ensure clients had an outstanding shopping experience.
• Other duties as assigned.

Required Qualifications:

• Ability to deliver friendly, courteous, prompt customer service
• 18 years or older
• Ability to read, write and do simple math problems
• Ability to interpret, understand and follow instructions and solve problems
• Able to work well with others as a team member
• A passion for serving people
• Physical Demands, including standing, walking, carrying, lifting, climbing, kneeling, ability to live up to 50 lbs.

Service Department Associate

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

We are looking for a candidate to join our Deli Team! The candidate must be able to provide customer service in a friendly manner. Responsibilities include quality control by checking products for quality and condition. To provide customer service in a professional and enthusiastic manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to maintain the appearance and quality of the food in the display cases. Cold Cuts employees work in a fast paced, multitasked environment. Primary job duties include merchandising, stocking, rotating and slicing products per customer’s request. You are required to provide customer service in a friendly and professional manner that consistently follows the standards of NetCost Market to maintain customer satisfaction.

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
• Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximizes sales.
• Develop and maintain an understanding of the products you are selling/serving.
• Maintain a clean, appealing and sanitary work area in accordance with Health Department regulations.
• Operate and sanitize all Deli equipment in a safe and proper manner.
• Follow portion guidelines, and properly record all samples, demo product, and waste.
• Preserve an open level of communication and cooperation with all Kitchen staff, and ask for assistance on the Counter when necessary.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Deli Department meetings and all store meetings.
• Assist other team members in achieving the goals of the department and the store.
• Adhere to all Deli Department and store polices as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
• Maintain clean and neat appearance in compliance with Dress Code policy.
• Weight, wrap and price products for customers.
• Slice products/ cut larger pieces for display at the counter.
• Receive, inspect, and store products upon delivery to ensure its quality.
• Prepare and place products in display counter, so that they appear attractive and catch the customer’s eye.
• Keep the counter and work area clean.
• Maintain all food safety standards.
• Follow the instructions of managerial staff.
• Ensure customers are served quickly, efficiently and in a pleasant manner.
• Respond resourcefully to customer requests and concerns.
• Provide excellent customer service and ensure clients had an outstanding shopping experience.
• Other duties as assigned.

Required Qualifications:

• Ability to deliver friendly, courteous, prompt customer service
• 18 years or older
• Ability to read, write and do simple math problems
• Ability to interpret, understand and follow instructions and solve problems
• Able to work well with others as a team member
• A passion for serving people
• Physical Demands, including standing, walking, carrying, lifting, climbing, kneeling, ability to live up to 50 lbs.

Full-time position

Shifts vary between 7:00 AM to 8:00 PM

Weekend availability is required.

Responsibilities:

• Slicing deli meats and cheeses, smoked fish.

Up to 35-40 Hours