Service Delivery Supervisor

Unilode Aviation Solutions; Hempfield Township (Westmoreland County); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Bonus program

Paid time off

Holidays

Floating holiday

Wellness days

Medical, dental, vision insurance

Company-paid life insurance

401(k) plan

Referral bonus

Pension

Supportive culture

Job summary

Unilode Aviation Solutions seeks a Service Delivery Supervisor to oversee daily on-the-ground service delivery, ensuring ULD pooling operations align with procedures and governance. You will validate records, manage discrepancies, and drive cost-quality improvements.

The role emphasizes supervising operational tasks, adherence to safety practices, and maintaining accurate documentation within a busy aviation logistics environment.

Qualifications

• Experience in operational, logistics, aviation, cargo or ground handling.
• Proven ability to supervise day-to-day operational activities at station or team level.
• Strong understanding of operational procedures, compliance requirements, and safety practices.

Responsibilities

• Supervise day-to-day service delivery activities on the ground.
• Validate ULD records against system records and resolve discrepancies.
• Ensure adherence to defined procedures, governance, and safety standards.

Skills

Operational experience

Aviation logistics

Supervisory experience

Procedures compliance

Job description

Unilode manages the world’s largest outsourced fleet of ULDs (Unit Load Devices) and owns the largest global network for the maintenance and repair of containers, pallets, and inflight food service equipment. Our outsourcing solutions help our customers improve business performance and deliver efficiencies and operational benefits.

Role overview:

The Service Delivery Supervisor (SDS) supervise, validate, and control day-to-day on-the-ground service delivery activities, ensuring Unilode ULD pooling operations are executed accurately and consistently, in line with defined procedures and governance requirements. The role provides direct oversight of operational tasks, validates physical ULD records against system records, manages discrepancies to improve the cost of non-quality, and ensures evidence is captured correctly.

What's in it for you:

• $67,000.00 - $90,000.00
• Bonus Program
• 3+ Weeks of paid time off
• 12 Paid holidays
• 1 Floating holiday (to be used on employee's date of choice)
• Paid wellness days
• Medical, Dental, Vision and Life insurance
• Company Paid Vision, Basic Life & Short and Long-term disability insurance
• 401(k) plan
• Referral Bonus
• Statutory pension
• Supportive company culture

You:

You will add to our quality culture if you can bring:

• Experience in operational, logistics, aviation, cargo or ground handling.
• Proven ability to supervise day-to-day operational activities at station or team level.
• Strong understanding of operational procedures, compliance requirements, and safety practices.

We are an Equal Opportunities Employer and are committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.