Service Delivery Specialist - USA

Blue Wireless; Richmond (VA); On-site; USD 42,000 - 46,000; Full time

Job summary

An established industry player is seeking a Service Delivery Specialist to ensure the successful delivery of services across the Americas. This role involves managing the entire order process, from intake to completion, while collaborating with sales teams and engineering partners. You will thrive in a fast-paced environment, overseeing regional operations and ensuring customer satisfaction. Join a dynamic team and contribute to the growth of a rapidly expanding tech company that values creativity and proactive problem-solving. This is a fantastic opportunity to advance your career in a supportive and inspiring workplace.

Benefits

Medical Insurance

401(k)

Career Growth Opportunities

Qualifications

• Strong organizational skills with accuracy in processing information.
• Experience in an international business environment is advantageous.

Responsibilities

• Oversee order completion throughout its lifecycle.
• Manage Field Engineers and Alliance Partners in various countries.
• Collaborate with team leaders on order flow management.

Skills

Order Lifecycle Management

Project Management

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's Degree

Job description

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This range is provided by Blue Wireless. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Blue Wireless

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With coverage in over 80 countries, we are transforming LTE/5G and Starlink technology for connecting branches, remote sites, and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK, and the US, Blue Wireless simplifies project roll-outs. Our success is driven by our people: our creativity, proactive attitude, and dedication to exceeding customer expectations. We are continuously seeking new colleagues to join our journey.

Service Delivery Specialist at Blue Wireless

Based in our US offices, as a Service Delivery Specialist, you will ensure the successful delivery of services across the Americas, managing the entire order process from intake to completion.

As we expand quickly, the role requires a self-starter, well-organized, proactive, capable of overseeing regional operations while managing specific orders to meet Blue Wireless standards. You will maintain open communication with sales teams, customers, and onsite engineering teams (internal and partners).

Key Responsibilities:

1. Order Lifecycle Management: Oversee order completion throughout its cycle, including:

• Order Planning: Collaborate with customers, field engineers, and other stakeholders to schedule installations meeting service levels.
• Order Preparation: Coordinate with internal teams to source, configure, ship, and deliver service components.
• Order Completion: Support technical teams in completing orders, manage escalations, and ensure customer satisfaction.

Partner Management: Manage Field Engineers and Alliance Partners in various countries, including:

• Training & Enablement: Provide partners with necessary training and resources.
• Ongoing Management: Ensure work meets specifications and deadlines.

Reporting and Process Management: Collaborate with team leaders on order flow management, including:

• SLA Reporting: Maintain data accuracy and generate insightful metrics.
• Process Improvement: Enhance system and process efficiency and delivery effectiveness.

Project Management: Work with customers, partners, and internal teams on complex projects as needed.

Candidate Profile:

• Maintain a positive, problem-solving attitude.
• Possess strong organizational skills, with accuracy in processing information.
• Minimum Bachelor's degree.
• Excellent communication skills in English; Spanish is a plus.
• Experience in an international business environment is advantageous but not required.
• Passion for technology and enterprise networks is a plus.

Why Join Us?

Join us to advance your career globally and make a tangible impact in a rapidly growing tech company. Grow with us!

Your Role Will Include:

• Being part of an international team of networking experts.
• Serving maritime and business customers across Europe.
• Contributing to role and business development.
• Accessing numerous career growth opportunities.
• Working in an inspiring environment with supportive peers and great managers.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: General Business and Distribution
• Industry: Telecommunications

Referrals can double your chances of interview success at Blue Wireless.

Inferred Benefits:

Medical insurance

401(k)

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Salary range in Richmond, VA: $42,000 - $46,000 (posted 2 weeks ago)