Service / Delivery Specialist Medical Equip

Advocate Health; Milwaukee (WI); On-site; USD 29,000 - 43,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Tuition assistance

Job summary

Advocate Health’s Milwaukee South Home Medical Equipment team is seeking a part-time Delivery/Customer Service Associate to support daily operations. You will handle deliveries, answer questions, and assist field staff while ensuring accurate paperwork and compliance.

Responsibilities include timely deliveries, inventory control, and helping customers with equipment. Must have a valid driver's license, HS diploma, and 1 year of related experience.

Qualifications

• High School Diploma or GED required.
• 1 year related experience in customer service or deliveries.
• Valid driver’s license in IL or WI.
• Ability to lift up to 75 lbs.
• Strong customer service and communication skills.

Responsibilities

• Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
• Aids field staff with questions regarding equipment.
• Stocks and maintains vehicle inventory.
• Knowledgeable and competent on the basic DME and specific RT equipment.
• Responsible for accurate and timely delivery, pick-up and/or switch out of DME and RT equipment.

Skills

Customer service

Delivery coordination

Communication skills

Verbal instruction

Education

High School Diploma or GED

Job description

Department

39113 Milwaukee South - Home Medical Equipment

Status

Part time

Benefits Eligible

No

Hours Per Week

0

Schedule Details/Additional Information

Monday-Friday 11AM to 7:30PM

NO Weekend coverage needed

Casual status - may be up to 40 hours per week/as needed

2nd shift premium applies

(schedule comes out 3 weeks in advance)

Pay Range

$20.80 - $31.20

Major Responsibilities

• Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
• Aids field staff with questions regarding equipment.
• Stocks and maintains vehicle inventory.
• Knowledgeable and competent on the basic DME and specific RT equipment.
• Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
• Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
• Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
• Operates vehicle in accordance with local laws.
• Works on-call schedule as indicated by management.
• Attends meetings and handle other duties as assigned.

Licensure, Registration, and/or Certification Required

• A valid driver’s license issued by the Division of Motor Vehicles.

Education Required

• High School Diploma or GED equivalent

Experience Required

• 1 year related experience in customer service, deliveries, etc.

Knowledge, Skills & Abilities Required

• Previous work experience dealing with customers, patients, or the general public.
• Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients. Must be able to verbally explain the operation of the equipment.
• Must be dependable, able to work independently, handle interruptions, and follow directions. Must be able to maintain accurate records and maintenance systems.
• Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.

Physical Requirements and Working Conditions

• Must have manual dexterity to operate a variety of office and business equipment.
• Must be able to sit, stand and walk for prolonged periods in order to analyze and prepare information.
• Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.
• Must be able to lift, push or pull 75 lbs.
• Must be able to maneuver up to 122 lbs on a dolly up and down ramp and/or stairs as needed.
• Must be able to speak and hear clearly to be able to communicate with people in person or over the telephone.
• Subject to occasional temperature and road fluctuations during required business travel or during warehouse/dock work.
• Subject to exposure to chemical and hazardous waste and communicable disease.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.