Service Delivery Specialist I

Alaska Communications; Anchorage (AK); Hybrid; USD 29,000 - 44,000; Full time

Job summary

Alaska Communications is hiring a Service Delivery Specialist I to support post-sale activities in Anchorage. You will assist sales, engineering, and field services, determine suitable devices and services, and ensure accurate order processing and billing alignment.

The role requires at least two years of customer service experience, data entry skills, and a valid Alaska driver’s license where required. This is a full-time on-site position in Anchorage.

Qualifications

• High School Diploma required.
• A minimum of two years of customer service experience including order preparation and processing.
• Analytical skills for processing information and data entry in computer-based records systems.

Responsibilities

• Prepare Orders for Field/CO Presentation.
• Clear and close troubles and orders through billing and related apps.
• Email inquiries for order or trouble scope and follow through to completion.
• Provision service orders to switch customers between exchange carriers for Portability.
• Process service orders using computer-based billing and facility record systems.
• Maintain and research records related to 911 addresses and data.
• Create Service Delay Orders for service relief across departments.
• Review workflows for completeness and generate regular reports.
• Provide training and mentoring to new team members.
• Other duties as assigned.

Job description

## Service Delivery Specialist IApply: Anchorage, Alaska: Full time: Posted Today: JR100614At Alaska Communications, we’re committed to putting our **team first**, always being **customer focused**, having a **can-do attitude**, **owning our results** and always **acting with integrity**. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?***We are unable to support remote international applicants or routinely sponsor work visas.***The compensation range for this job is:$20.86 - $32.32**Primary Duty**Service Delivery Specialists (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.**Examples of Job Duties****SDSI (SOR/Dispatch)*** Prepare Orders for Field/CO Presentation.* Clear and close troubles and orders through all associated applications including billing.* Email inquiries for order or trouble scope and follow through to completion.* Provision service orders to switch customers between exchange carriers for Local & Wireless Number Portability.* Process service orders using computer-based billing and facility record systems.* Perform record maintenance and research duties associated with “911” records and address research functions.* Service Delay Order creation for service relief through multiple departments.* Examine workflow systems for order completeness and accuracy weekly and monthly reporting.* Perform record research provides guidance and support to internal and external* customers.* Provide helpdesk assistance to internal customers.* Create reports and complete audits as required.* Provide training and mentoring of new individuals to the team.* Other duties as assigned.**Minimum Education and Experience Required**Must have a high school diploma.A minimum of two years of customer service experience to include order preparation and processing.Analytical skills shown in processing information and enter data into a computer-based records system with at least one year experience using computers and computer software applications.**Certifications and Licenses Required**Some levels may require you to possess and maintain an Alaska Driver's License.**Additional Job Requirements**External applicants must successfully pass a pre-employment suitability assessment and drug test.Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.We hope you’ll join us as we change lives through technology.