Service Delivery Representative

Arvato; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in logistics and supply chain management is seeking a Service Delivery Representative to manage customer accounts and ensure service level agreements are met. The ideal candidate will have customer service experience and proficiency in Microsoft Office, particularly Excel. Responsibilities include preparing status reports, managing orders, and assisting Account Managers with problem-solving and inventory updates. This position offers a full-time role with various employee benefits.

Benefits

Medical, Dental, Vision, Life Insurance

Disability Pay

401(k) with company matching

Paid Time Off

Employee Assistance Program

Ongoing employee development opportunities

Commuter benefits

Flexible Spending Accounts

Qualifications

• At least 2 years of Customer Service Experience required.
• Experience with Microsoft Office, especially intermediate to advanced Excel.
• Preference for experience in 3PL, Supply Chain, or Logistics.

Responsibilities

• Manage customer accounts ensuring service level agreements are met.
• Prepare and maintain status reports and assist with technical advice.
• Handle order management and inventory updates.

Skills

Customer Service

Microsoft Office

Excel

Education

High School Diploma or equivalent

College degree preferred

Tools

Power BI

PowerPoint

Job description

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The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

YOUR TASKS

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments (e.g., create return labels).
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts and work with operations to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements.
• Participate in business reviews with the customer.
  
  

YOUR PROFILE

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required. Experience with PowerPoint and Power BI preferred.
• High School Diploma or equivalent, college degree preferred.
• Must display initiative and flexibility to work in a fast-paced, changing environment.
• 3PL, Supply Chain, Logistics or similar experience preferred.
  
  

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

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