Service Delivery Project Manager

Knapp Inc; Kennesaw (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

New office complex and automation test

Industry-competitive compensation

Health, dental, vision, life insurance

401k with generous match

Paid vacation & holidays

Tuition reimbursement

Pet insurance

Monthly team events

CSR and volunteering

Job summary

KNAPP Inc. in Kennesaw, GA is seeking a Service Delivery Project Manager to oversee warehouse automation projects from initiation to deployment. You will coordinate upgrades, analyze incident trends, and maintain close contact with the client and IT teams to ensure smooth operations.

The role requires collaboration with customer service and IT, travel to client sites, and a focus on optimizing performance to meet customer needs.

Qualifications

• 2 years of experience in customer service, project management, or IT support.
• Experience with database level SQL, SAP - C4S, and knowledge of C++ & Java.

Responsibilities

• Utilize knowledge of Warehouse control systems.
• Generate and provide monthly reports and analytics data for the customer.
• Coordinate problem-free implementation of upgrades & expansions.
• Aid in fine tuning the system for optimal performance.
• Conduct monthly conference calls with the customer and IT departments.
• Serve as direct contact for IT-related issues overseeing IT infrastructure.

Skills

SQL

SAP C4S

C++

Java

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Delivery Project Manager

Customer Service KUS Headquarters, Kennesaw, GA, US

3 days ago Requisition ID: 2108

WHO WE ARE

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,500 employees of the KNAPP Group across over 62 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP's primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group's unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

KNAPP Inc. seeks Service Delivery Project Manager in Kennesaw, GA.

Essential Functions and Responsibilities:

• Utilize knowledge of Warehouse control systems.
• Generate and provide monthly reports and analytics data for the customer that summarize all incidents, changes, trends, etc. as well as service desk efficiency.
• Coordinate problem-free implementation of upgrades & expansions.
• Aid in fine tuning the system for optimal performance that suits the customer’s needs.
• Conducting monthly conference calls with the customer and IT departments to ensure proper operations and assist in finding solutions and coordinating further measures for existing problems.
• Serve as direct contact for IT-related issues overseeing quality of the IT infrastructure as provided by Knapp and the IT services.

WHAT YOU HAVE

• Must have 2 years of experience in customer service, project management, or IT support, including experience with database level SQL, SAP - C4S, and knowledge of C++ & Java.

Working Conditions and Environment:

• Travel (15%) to U.S. client sites required as assigned by employer; less than 5% int'l. travel.

WHAT YOU WILL GET

• New, state-of-the-art, office complex, showroom, and automation test center in Kennesaw, GA
• Industry competitive compensation
• Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly team building and celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability, and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off-hours."