Service Delivery Owner

Five Nines; Lincoln (NE); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision benefits

Company laptop & stipend for home/air

Disability insurance

401K plan

Open PTO

Job summary

Five Nines is seeking a Service Delivery Owner to ensure exceptional client service by setting clear expectations, coaching teams, and monitoring performance. You will mentor staff, escalate client concerns, and coordinate resources to resolve issues, aligning operations with strategic goals.

This role thrives in a hybrid or fully remote environment, offering the chance to work from anywhere while staying connected with the team and clients.

Qualifications

• 2+ years of experience with technology solutions.
• 3+ years of leadership or supervisory experience.
• 3+ years of experience in client relationship management.
• 5+ years of customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide mentorship and escalation support for service and technical concerns.
• Ensure delivery of exceptional client service with SLA adherence.
• Collaborate with resources to solution for clients and drive continuous improvement.

Skills

Leadership

Client relationships

Communication

SLA management

Team coaching

Remote collaboration

Job description

Description

Are you in tune with your technical side? Want to work with businesses to enhance their IT strategy? Ready to work in a flexible, team-based environment—whether in the office or remotely—and help a rapidly growing company produce amazing results?

Good—because we’ve been searching for coast to coast for good humans with next-level talent. Are you in?

About Us

• We were born in Nebraska, raised in Nebraska, and enjoy serving clients across the country.
• We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running.
• We are all about our company culture so much so, that it’s our #1 priority.
• We believe life is an adventure to be lived. With more than 170 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.
• We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about.

Role Summary

The Service Delivery Owner ensures the delivery of exceptional client service by setting clear expectations, coaching team members, and actively monitoring performance. They act as a mentor and escalation point for the service and technical concerns of clients in their assigned portfolio. They assist their team by engaging the correct resources to solution effectively for the client and foster a culture of continuous improvement aligned with company values. With a strong focus on client satisfaction and SLA adherence, this position plays a key role in retaining client partnerships, driving team engagement, and aligning day-to-day operations with the strategic direction of professional services. This role is designed to thrive in a hybrid or fully remote environment, allowing you to make a meaningful impact from anywhere while staying connected with your team.

Requirements

Education and Experience

• 2 years previous experience with technology solutions
• 3 years of previous leadership or supervisory experience
• 3 or more years of experience in client relationship management
• 5 years of previous customer service experience
• Excellent verbal and written communication skills

What We Bring To The Table

• Competitive pay
• Full health care benefits options including dental, vision.
• Company laptop, home internet and mobile phone stipend.
• Long term and short-term disability insurance.
• 401K plan
• Open PTO

Equal Employment Opportunity Employer

Five Nines provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with federal, state, and local laws.