Service Delivery Mgr/Project Manager - Cloud Services

Applicable Limited; Dallas (TX); Remote; USD 100,000 - 140,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager/Project Manager for Cloud Services in Dallas. This remote role includes maintaining customer relationships, overseeing service delivery and managing complex projects. Ideal candidates should have extensive project management experience with a focus on cloud services and technical environments.

Qualifications

• 10+ years of experience in Project Management, preferably technical.
• 5+ years in cloud computing or infrastructure delivery.
• Experience managing executive-level relationships.

Responsibilities

• Maintaining customer relationships and service delivery.
• Managing project finances and contract deliverables.
• Developing project plans and schedules.

Skills

Project Management

Customer Relationship Management

Budget Management

Risk Management

Analytical Skills

Negotiation Skills

Leadership

Education

Bachelor's degree in a business-related field

Tools

MS Project

Job description

Req ID:327104

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Dallas, Texas (US-TX), United States (US).

NTT DATA is currently looking for an Infrastructure Service Delivery Manager. This is a remote position (U.S. candidates only) with 15% travel to Dallas, Texas.

Job Responsibilities Include:

·Maintaining positive relationships with customers.

·Identifying customer needs and overseeing service delivery within the business context.

·Managing finances and budgets and tracking contract deliverables.

·Determining ways to reduce costs without sacrificing customer satisfaction.

·Assessing customer feedback and using your creativity to establish, improve, and refine services.

·Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues.

·Providing status, updates, and dashboards to client stakeholders. Mitigate risk and accelerate resolution of outstanding issues.

·Responsible for developing and meeting project plans/schedules, defining project execution requirements.

·P&L Control, Complex Negotiations, MS Project and Planning Techniques, Risk Logs, Deviations and Mitigations, scope control.

·Responsible for coordinating projects through various communications, data collection, and analysis.

• · Ability to relate business knowledge to complex problems.

·Additionally, the candidate must have a very strong ability to deal with ambiguity and drive for results.

Basic Qualifications:

·10+ years of experience in Project Management, preferably in a technical or infrastructure-related role

·Deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery.

·Enterprise work experience dealing with highly complex situations is strongly preferred.

·Experience managing technical and executive-level relationships (IT Director, VP, and C-level).

.

Preferred Skills:

·A bachelor's degree in a business-related field.

·Fluent in English.

·PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred

·Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets.

·Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

·Good understanding of infrastructure components such as networking, servers, storage, and virtualization.

·Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services.

·Proven track record of identifying and resolving issues that arise during project execution.

·Ability to think critically and develop creative solutions to overcome challenges and obstacles.

·Experience mitigating project risks and ensuring project deliverables are completed on time and within budget.

·Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.

·Proven consensus-building skills in a remote role.

·Leadership skills with the ability to motivate and lead cross-functional teams.

·Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.

·Strong analytical and negotiation skills.

·Self-starter, energetic, flexible, innovative, and willing to get things done.

·Experience as a complex project manager or a program manager.

·Willingness to stay updated on industry trends, emerging technologies, and best practices.

·Ability to adapt to changing project requirements and priorities in a fast-paced environment.

#INDICS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

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