Service Delivery Manger (Core)

Ericsson; Plano (TX); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Ericsson in Plano, TX is seeking a Service Delivery Manager II to oversee end-to-end delivery of 4G/5G Core Network services for Verizon. You will coordinate governance forums, monitor SLAs and KPIs, and drive incident management and change processes to ensure contractual and quality targets are met.

You will lead cross-functional teams, support security controls, and guide readiness for new 5G/6G features.

Formación

• Degree in Engineering, IT, or related field; ITIL and security certifications are a plus.
• Strong knowledge of Core Network technologies and EPC operations.
• Experience with ITIL/ITSM processes including incident, change, and RCA management.

Responsabilidades

• Serve as primary Ericsson operational contact for Verizon across 4G/5G Core Network services.
• Lead governance forums with Verizon and internal stakeholders.
• Monitor and ensure SLA and KPI performance including availability, incident response, security and compliance.
• Coordinate cross-functional teams to minimize customer impact during major incidents.
• Drive operational readiness for new 5G/6G solutions, including handover to operations and documentation.
• Coordinate security controls across the Core Network domain.
• Lead continuous improvement initiatives to enhance service quality and performance.

Conocimientos

Customer focus

ITIL/ITSM

Governance

Incident management

Communication skills

Security controls

Educación

Engineering degree

ITIL certification (plus)

Herramientas

ITIL tooling

Incident tracking systems

Descripción del empleo

About This Opportunity

This role is responsible for end-to-end service delivery management across the 4G and 5G Core Network domains, covering service governance, SLA performance, change management, and continuous improvement. The Service Delivery Manager II serves as a key operational point of contact for Verizon, coordinating activities across Ericsson teams and owning communication, governance, and performance reporting. This position ensures that 4G and 5G Core Network services delivered within the Support & Repair scope consistently meet agreed contractual, performance, and quality expectations.

Join our Team

What You Will Do

• Serve as the primary Ericsson operational contact for Verizon across 4G and 5G Core Network services
• Lead and facilitate regular governance forums with Verizon and internal stakeholders
• Monitor and ensure fulfillment of agreed SLAs and KPIs, including service availability, incident response, change success rates, security, and compliance metrics
• Coordinate cross-functional teams to minimize customer impact and restore service during major incidents
• Drive operational readiness for new 5G and 6G solutions, features, and releases, including acceptance criteria, handover to operations, and documentation
• Coordinate implementation of security controls across the Core Network domain
• Lead continuous improvement initiatives to enhance service quality and operational performance

The Skills You Bring

• Strong customer focus with the ability to build trusted working relationships with Verizon stakeholders
• Solid background in Core Network technologies and operations, including Evolved Packet Core (EPC)
• Proficiency in ITIL/ITSM frameworks, including incident, problem, change management, RCA, and ticket handling
• Understanding of security controls and compliance requirements within network operations
• Experience with Tier-1 operators; Verizon experience is an advantage
• Strong communication skills, including escalation management
• A degree in Engineering, IT, or a related field; ITIL and security certifications are a plus
• AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Important Information

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Service Delivery Manager

Compensation And Benefits At Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.