Service Delivery Manager (Core) Plano,Texas,United States Service Delivery Posted a day ago

Ericsson AB; Plano (TX); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Ericsson AB in Plano, TX, is seeking a Service Delivery Manager (Core) to oversee end-to-end delivery across 4G/5G Core networks. You will coordinate governance with Verizon, manage SLAs, and drive improvements while aligning with security and compliance needs.

The role requires strong ITIL/ITSM expertise, core network knowledge, and a customer-focused mindset. Hybrid work arrangement with comprehensive benefits is offered.

Qualifications

• Strong customer focus and ability to build trust with stakeholders.
• Solid background in Core Network technologies, including Evolved Packet Core (EPC).
• Proficiency in ITIL/ITSM processes: incident, problem, change, RCA, ticket handling.
• Understanding of security controls and compliance in network operations.
• Experience with Tier-1 operators; Verizon experience is a plus.
• Strong communication and escalation management abilities.
• Degree in Engineering or IT; ITIL/security certs are a plus.
• AI as a core consideration for Ericsson's future delivery.

Responsibilities

• Serve as the primary Ericsson operational contact for Verizon across 4G/5G Core.
• Lead and facilitate governance forums with Verizon and internal stakeholders.
• Monitor and ensure SLA/KPI performance, incident response, changes, security, and compliance.
• Coordinate cross-functional teams to minimize customer impact and restore service during major incidents.
• Drive operational readiness for new 5G/6G solutions and handover to operations with documentation.
• Coordinate security controls implementation across the Core Network domain.
• Lead continuous improvement initiatives to enhance service quality and performance.

Skills

Customer focus

Core network ops

ITIL/ITSM

Security controls

Tier-1 operators experience

Communication skills

Engineering/IT degree

AI awareness

Education

Engineering/IT degree

Job description

Hybrid## Service Delivery Manager (Core)Plano,Texas,United States## Join our TeamAt Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.to find all you need to know about what our typical hiring process looks like.Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer,If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].**DISCLAIMER:** The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.**Important Information**Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.**Primary country and city:** United States (US) || Plano (Country/ City)**Job details:** Service Delivery Manager**Compensation and Benefits at Ericsson**At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.**Your Pay**The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.**Your Health**Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.**Your Financial Security**We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.**Your Time**Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.**Additional Benefits**Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.**About This Opportunity**This role is responsible for end-to-end service delivery management across the 4G and 5G Core Network domains, covering service governance, SLA performance, change management, and continuous improvement. The Service Delivery Manager II serves as a key operational point of contact for Verizon, coordinating activities across Ericsson teams and owning communication, governance, and performance reporting. This position ensures that 4G and 5G Core Network services delivered within the Support & Repair scope consistently meet agreed contractual, performance, and quality expectations.**What You Will Do**- Serve as the primary Ericsson operational contact for Verizon across 4G and 5G Core Network services- Lead and facilitate regular governance forums with Verizon and internal stakeholders- Monitor and ensure fulfillment of agreed SLAs and KPIs, including service availability, incident response, change success rates, security, and compliance metrics- Coordinate cross-functional teams to minimize customer impact and restore service during major incidents- Drive operational readiness for new 5G and 6G solutions, features, and releases, including acceptance criteria, handover to operations, and documentation- Coordinate implementation of security controls across the Core Network domain- Lead continuous improvement initiatives to enhance service quality and operational performance**The Skills You Bring**- Strong customer focus with the ability to build trusted working relationships with Verizon stakeholders- Solid background in Core Network technologies and operations, including Evolved Packet Core (EPC)- Proficiency in ITIL/ITSM frameworks, including incident, problem, change management, RCA, and ticket handling- Understanding of security controls and compliance requirements within network operations- Experience with Tier-1 operators; Verizon experience is an advantage- Strong communication skills, including escalation management- A degree in Engineering, IT, or a related field; ITIL and security certifications are a plus- AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.Data Privacy AgreementI agree that my CV can be used to identify skills and experience for job matching and application, and the recruitment team may reach out for job opportunities purposes.I understand that my personal data will be processed in accordance with.