Service Delivery Manager (Weekend shift)

Lessen, Inc.; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Lessen, Inc. seeks a Service Delivery Manager to enhance client relationships and drive business results. The role involves analytics, strategic planning, and collaboration across departments to meet performance standards while ensuring client satisfaction. Ideal candidates will have a Bachelor’s degree and extensive experience in account management, particularly in the retail sector.

Benefits

Competitive compensation

Comprehensive health benefits

401K retirement savings plan

Paid vacation and holidays

Maternity/Paternity Pay

Career advancement opportunities

Qualifications

• 5+ years of business experience required.
• 3+ years managing accounts in the retail industry.
• Experience in facilities or property management is a plus.

Responsibilities

• Develop and present client updates and business reviews.
• Forecast and measure account metrics for improvement.
• Implement solutions for client concerns and escalated issues.

Skills

Client Relationship Management

Continuous Improvement

Data Analysis

Team Collaboration

Education

Bachelor’s Degree

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Service Delivery Manager is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients. This role serves as a key contact for clients and works with the sales, operations, legal and technology departments to deliver an excellent client experience.

What You'll Do:

• Perform regular assessments of client data to understand objectives, meet needs and resolve challenges.
• Develop and present to the client monthly updates, quarterly plans and annual business reviews
• Develop and drive continuous improvement initiatives related to the client
• Assist leadership in creating long-term, strategic planning initiatives
• Leverage internal departments such as Sales, Operations, IT and Marketing to meet or exceed performance standards of established service level agreements (SLAs)
• Forecast and measure account metrics to improve client revenue and retention
• Implement solutions that best resolve client concerns; prevents and resolves complex escalated client issues
• Lead client meetings and attends regular client status meetings as needed
• Monitor customer financials to ensure timely invoicing and proper rates are applied to services
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel Expected: up to 30% of the time

You Should Have:

• Bachelor’s Degree required
• 5 or more years business experience including 3 or more years of building, and/or managing accounts/stores/regions within the retail industry required
• Experience in facilities or property management industry is a plus

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.