Service Delivery Manager | Orange, CT (100% Onsite)| W2 role/NO C2C

Luzon Technologies Inc; Orange (CT); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to lead IT service delivery initiatives. This role demands a seasoned professional with over 8 years of experience in IT service management, adept at overseeing vendor relationships and ensuring service level agreements are met. The ideal candidate will possess a deep understanding of ITIL, Agile methodologies, and hands-on experience with tools like ServiceNow and Azure DevOps. Join a dynamic team where your expertise will help shape the future of IT service delivery, driving efficiency and innovation within the organization.

Qualifications

• 8+ years of IT Service Delivery experience required.
• Strong vendor management and stakeholder relationship skills.

Responsibilities

• Oversee external vendors and ensure SLAs are met.
• Develop and execute IT strategies supporting business goals.

Skills

IT Service Delivery

Vendor Management

ITIL

Agile

PMP

ServiceNow

Azure DevOps

Docker

Kubernetes

CI/CD

Tools

ServiceNow

Azure DevOps

Docker

Kubernetes

Job description

Service Delivery Manager | Orange, CT (100% Onsite) | W2 role/NO C2C

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Job Details

• Title: Service Delivery Manager
• Location: Orange, CT (100% Onsite)
• Interview Type: Video

Required Skills:

1. At least 8+ years of extensive IT Service Delivery experience
2. Strong ability to oversee external vendors and maintain productive stakeholder relationships, ensuring SLAs are met and optimized
3. Deep understanding of ITIL, Agile, PMP, PMI, and ServiceNow, with practical knowledge of service management best practices, continuous integration, and workflow automation
4. Skilled in developing and executing IT strategies, supporting long-term business goals, and integrating emerging technologies into service delivery models
5. Hands-on experience with ServiceNow, Azure DevOps, Docker, Kubernetes, and CI/CD tools to automate and streamline IT service delivery processes

Application Process:

Apply to [e-mail]

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Software Development

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