Service Delivery Manager /IT Operations Manager

Danta Technologies; East Aurora (NY); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Healthcare insurance (Dental, Medical,

Major holidays and Paid sick leave

Job summary

Danta Technologies is seeking a Service Delivery Manager / IT Operations Manager (Infrastructure) for an onsite role in East Aurora, NY. The position oversees end-to-end IT service delivery in a manufacturing plant setting, driving operational excellence, SLA adherence, and stakeholder satisfaction.

The role requires 10+ years in IT and 5+ years in a SDM or leadership capacity, with proven experience managing US-based clients onsite and delivering service improvements and growth initiatives.

Qualifications

• 10+ years of IT experience.
• 5+ years in a Service Delivery Manager or similar leadership role.
• Experience working with US-based clients in an onsite capacity.
• Proven track record in client engagement, service stabilization, and growth initiatives.

Responsibilities

• Own end-to-end delivery of IT infrastructure and end-user computing services for a manufacturing plant environment.
• Lead operational governance with onsite and offshore teams to ensure SLA/KPI/OLA adherence.
• Ensure ITIL-aligned processes are followed and continuously improved.
• Identify and articulate opportunities for business growth within the client environment.

Skills

Stakeholder management

Executive communication

Leadership

Escalation management

Commercial acumen

Onsite work

Job description

Employment Eligibility Statement: Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Position: Service Delivery Manager /IT Operations Manager Infrastructure

Location: East Aurora, NY (Onsite)

Duration: Long Term

Pay rate @ $50/hr on W2 (all inclusive)

Experience Working In Manufacturing Or Plantbased IT Environments (preferred).

Role Summary

The Service Delivery Manager (SDM) will be responsible for endtoend service delivery of IT infrastructure and enduser computing services for a manufacturing plant environment. This role owns operational excellence, SLA adherence, stakeholder satisfaction, and continuous improvement, while also actively identifying new business opportunities within the client environment.

Key Responsibilities

Service Delivery & Operations

• Own endtoend delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM).
• Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs.
• Lead daily, weekly, and monthly operational governance with onsite and offshore teams.
• Ensure ITILaligned processes are followed and continuously improved.

Skills

Stakeholder & Client Management

• Excellent stakeholder management and executive communication skills.

Technical Oversight (Handson Leadership)

Drive Continuous Improvement & Transformation through Automation

Business Growth & New Opportunities

• Actively identify new business opportunities within the client environment.

People & Vendor Management

• Strong leadership, decisionmaking, and escalation management abilities.
• Commercial acumen with the ability to identify and articulate business value.
• Ability to work independently in a fully onsite role.

Experience

• 10+ years of overall IT experience.
• 5+ years in a Service Delivery Manager or similar leadership role.
• Experience working with USbased clients in an onsite capacity.
• Demonstrated success in client engagement, service stabilization, and growth initiatives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Danta offers a compensation package to all W2 employees that is competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.