Service Delivery Manager (GHR) - Skills Assessment

Bank of America; Charlotte (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to enhance Global Human Resources products and programs. This pivotal role focuses on driving talent development through skills assessments, ensuring compliance, and improving operational efficiency. You will collaborate with senior leaders, mentor team members, and utilize data analysis to inform strategic decisions. If you have a passion for talent management and a track record of leading complex projects, this opportunity offers a dynamic environment where your contributions will significantly impact the organization’s growth and success.

Qualifications

• 6+ years in program development or talent management.
• Strong program management and strategic thinking skills.

Responsibilities

• Drive delivery of Global Human Resources products and programs.
• Evaluate processes and technologies for efficiency improvements.

Skills

Business Operations Management

Decision Making

Stakeholder Management

Process Management

Data Analysis

Project Management

Education

BS/BA in relevant fields

Tools

Excel

PowerPoint

Job description

Service Delivery Manager (GHR) - Skills Assessment

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

We are committed to being a diverse and inclusive workplace, hiring individuals from broad backgrounds, and investing in our teammates' well-being. We value flexibility depending on roles and encourage growth and impact in our careers.

Role Overview:

This role involves driving the delivery of Global Human Resources (GHR) products and programs, such as Payroll, Benefits, and Talent Acquisition. The Service Delivery Manager will join the Skills Assessment Team to develop and execute skills assessments for a regulatory remediation program, ensuring effective talent development across the enterprise. Key tasks include skill mapping, stakeholder engagement, data analysis, review, and remediation planning. The role also involves process improvements, sustainment activities, and coaching junior team members.

Responsibilities:

• Evaluate processes and technologies to improve efficiency.
• Implement controls to manage compliance and operational risks.
• Manage routine to complex activities to ensure accurate program execution.
• Collaborate with HR functions to meet process design requirements.
• Identify solutions aligning with business needs.
• Mentor team members to enhance performance.
• Partner with stakeholders to implement regulatory skill assessments, including planning, data review, and validation.
• Consult with leaders to ensure assessment accuracy and data alignment.
• Analyze data to identify insights and trends, translating findings into actionable strategies.
• Maintain quality assurance of data and processes.
• Support program execution and process/tool improvements.
• Ensure processes meet regulatory standards and communicate effectively with stakeholders.
• Guide junior team members to ensure successful delivery of objectives.

Qualifications:

• At least 6 years' experience in program development, talent management, or leading complex projects.
• Strong program management, strategic thinking, and relationship management skills.
• Experience working with senior leaders and managing ambiguity.
• Attention to detail, judgment, and excellent communication skills.
• Proficiency in data analysis, PowerPoint, and Excel.

Skills:

• Business Operations Management
• Decision Making
• Stakeholder Management
• Process Management
• Data Analysis
• Project Management

Education:

• BS/BA in relevant fields or equivalent work experience.

Additional Info:

Shift: 1st shift (US)
Hours: 40/week