Service Delivery Manager (DPO)

HCLTech; Houston (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

HCLTech is seeking an Advanced Scheduler for Supply Scheduling and Logistics Coordination in Houston. The role leads complex scheduling for high-impact products and coordinates with traders, refineries, terminals, and carriers to ensure optimal logistics performance.

Applicants should bring 8–10 years of relevant experience, a technical degree, and strong analytical and leadership skills to drive improvements, cost savings, and risk management across a 24/7 operations environment.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Business, or a relevant technical field.
• 8–10 years of scheduling, logistics, or related operations experience.
• Experience in fuels, crude, NGL, products, pipeline, or bulk liquids scheduling.
• Strong leadership and cross-functional collaboration capabilities.
• Proficiency in Microsoft Office; SAP proficiency preferred where required.
• Capability to operate in a 24/7 environment with strong problem-solving skills.

Responsibilities

• Lead complex supply scheduling activities for high-impact products, assets, and modes.
• Offer advanced scheduler SME support for logistics optimization and decision-making.
• Resolve scheduling conflicts, carrier constraints, disruptions, and inventory issues.
• Provide senior commercial judgment on cost-saving and revenue opportunities.
• Serve as senior operational liaison across traders, refineries, terminals, carriers, and accounting.
• Guide compliance-sensitive decisions involving credit, regulation, and internal controls.
• Mentor junior schedulers and standardize scheduling practices across the team.
• Support cross-asset problem solving and knowledge transfer.

Skills

fuels scheduling expertise

multi-modal transportation

commercial judgment

stakeholder leadership

mentoring schedulers

Office & SAP proficiency

Education

Bachelor’s degree in Engineering, Supply Chain, Business, or relevant technical field

Tools

Microsoft Office

SAP

Job description

Advanced Scheduler - Supply Scheduling and Logistics Coordination

Job description

Job Summary

Advanced Scheduler - Supply Scheduling and Logistics Coordination

Key Responsibilities

• Lead complex supply scheduling activities for high-impact products, assets, transportation modes, refinery supply, or customer commitment areas.
• Provide advanced scheduler SME support for complex logistics, optimization, stakeholder coordination, and operational decision-making.
• Resolve complex scheduling conflicts, carrier constraints, supply disruptions, inventory imbalances, quality issues, contract execution risks, and operational trade-offs.
• Provide senior commercial judgment on logistics value capture, cost-saving, revenue-generating opportunities, and supply chain improvement initiatives.
• Act as the senior operational liaison across traders, optimizers, refineries, terminals, carriers, third parties, accounting, and internal business functions.
• Guide compliance-sensitive decisions involving credit guidelines, regulatory requirements, quality requirements, transportation policies, contractual obligations, and internal controls.
• Mentor E1.1 / E1.2 schedulers, provide escalation support, standardize scheduling practices, and support capability uplift / knowledge transfer.
• Support cross-asset problem solving, lessons learned, issue prevention, and operational standardization across the scheduler team.

Skill Requirements

• Advanced expertise in fuels, crude, NGL, product, pipeline, chemicals, or bulk liquids scheduling operations.
• Strong command of multi-modal transportation nominations, inventory reliability, contract execution, logistics optimization, and operational risk management.
• Advanced commercial judgment, analytical thinking, decision-making, escalation management, and problem-solving in a 24/7 environment.
• Strong stakeholder leadership across commercial, refinery, terminal, carrier, accounting, third-party, and internal control interfaces.
• Ability to mentor schedulers and provide SME guidance on supply chain areas, logistical capabilities, operating constraints, and controls.
• Proficiency in Microsoft Office; SAP proficiency preferred where required; ability to work independently within compliance and internal control requirements.

Other Requirements

• Language - English
• Education - Bachelor’s degree in Engineering, Supply Chain, Business, or relevant technical field; equivalent experience as approved by Buyer.
• Experience - 8 - 10 years relevant experience in scheduling bulk liquids movements, refining, pipeline, chemicals, logistics, or related operations.
• Shift Timings - 24/7 operations support / rotational or global coverage as per business need

Profile description

• Lead complex supply scheduling activities for high-impact products, assets, transportation modes, refinery supply, or customer commitment areas.
• Provide advanced scheduler SME support for complex logistics, optimization, stakeholder coordination, and operational decision-making.
• Resolve complex scheduling conflicts, carrier constraints, supply disruptions, inventory imbalances, quality issues, contract execution risks, and operational trade-offs.
• Provide senior commercial judgment on logistics value capture, cost-saving, revenue-generating opportunities, and supply chain improvement initiatives.
• Act as the senior operational liaison across traders, optimizers, refineries, terminals, carriers, third parties, accounting, and internal business functions.
• Guide compliance-sensitive decisions involving credit guidelines, regulatory requirements, quality requirements, transportation policies, contractual obligations, and internal controls.
• Mentor E1.1 / E1.2 schedulers, provide escalation support, standardize scheduling practices, and support capability uplift / knowledge transfer.
• Support cross-asset problem solving, lessons learned, issue prevention, and operational standardization across the scheduler team.