Service Delivery Manager

Vultr; United States; Remote; USD 135,000 - 150,000; Full time

Benefits offered by this job

100% company-paid insurance premiums

401(k) plan with 100% match up to 4%

Professional Development Reimbursement

11 Holidays + PTO accrual

Sabbatical after 5 years + Anniversary

Remote office stipend

Internet reimbursement

Gym membership reimbursement

Wellable subscription

Job summary

Vultr is seeking a highly skilled Service Delivery Manager to oversee multiple customer engagements, coordinating engineering and operations to ensure promises match delivery. You will be the customer-facing program manager, driving cross-functional workstreams and maintaining momentum across time zones.

The role demands organizational excellence, clear communication, and the ability to influence without direct authority.

Qualifications

• 5–8 years of program or project management experience, including customer-facing delivery.

Responsibilities

• Manage delivery for multiple concurrent customer engagements from contract signature to go-live.
• Act as the day-to-day delivery contact with the customer and support the account manager.
• Scope engagements with customers and internal teams and turn them into clear requests for engineering teams.
• Track promised deliverables and confirm successful delivery before engagement closes.
• Transition customers to ongoing account management and support with ready-to-use handovers.
• Lead defined workstreams in larger programs under senior guidance.
• Elevate customer priorities and risks and communicate clear status to stakeholders.
• Plan cross-functional internal initiatives and coordinate with external partners as needed.
• Improve delivery methods, templates and standards across the team.

Skills

Program management

Customer-facing delivery

Cross-functional leadership

Communication

Organizational skills

Problem solving

Travel readiness

Education

PMP or CAPM

ITIL Foundation

Tools

Smartsheet

Jira

Confluence

Salesforce

Job description

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription

Join Vultr

Vultr is seeking a highly skilled and experienced Service Delivery Manager to make sure what we promise customers is what they receive. You will be a customer-facing program manager, running delivery for several customer engagements at once and owning parts of larger programs alongside a Senior Service Delivery Manager. The engineering and operations teams do the technical work; you coordinate it, keep it moving and keep the customer informed. You will also plan and run cross-functional initiatives that improve how Vultr operates.

The ideal candidate is an organized, technically fluent program manager who keeps several engagements moving at once and works comfortably with customers and engineers alike. This is a highly visible role in a high-growth technology company, which will require ownership of outcomes you don't directly control, clear communication, and the persistence to follow work through to completion. You'll see delivery from every angle, from fast-moving customer engagements to multi-month AI infrastructure programs. Service Delivery is a new function at Vultr, and the practices you help establish will shape how it grows. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.

Key Responsibilities

• Manage delivery for multiple concurrent customer engagements, from contract signature through go-live and customer acceptance.
• Act as the customer's day-to-day delivery contact, working alongside the account manager who owns the overall relationship.
• Scope each engagement with the customer and internal teams, turn it into clear requests for the teams doing the work, and follow each one through to completion.
• Track what was promised to each customer and confirm it has been delivered before the engagement closes.
• Manage each customer's transition to ongoing account management and support, making sure the receiving teams have what they need.
• Own defined workstreams on larger strategic programs, under the direction of a Senior Service Delivery Manager, who remains the customer's primary contact.
• Advocate for the customer inside Vultr: raise their priorities, flag risks early and elevate delays that can be avoided.
• Report clear, accurate status to customers and internal stakeholders, drawing on what teams already track.
• Plan and run cross-functional internal initiatives, including coordination with external partners and vendors where needed.
• Apply and improve the team's delivery methods, templates and standards.

Qualifications

• 5–8 years of program or project management experience, including at least 3 years in customer-facing delivery of cloud, data center, hosting or infrastructure services.
• Experience managing several concurrent engagements with different customers, scopes and timelines.
• Technical fluency with cloud and bare metal infrastructure (servers and GPUs, networking, storage, container platforms), enough to scope work and write clear requests for engineering teams.
• Ability to lead through influence with engineering, operations and sales teams.
• Strong organization and follow-through, and a calm, solution-oriented approach when plans change or issues arise.
• Clear written and verbal communication with customers and internal teams.
• Proficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools.
• Ability to travel up to 15% to customer sites and data centers.
• Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones.
• Preferred: PMP, CAPM or equivalent certification; ITIL Foundation; experience with AI or GPU infrastructure.

Compensation

$135,000 - $150,000

Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.

Inclusion & Privacy

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted.

We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures.

Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our Privacy Policy.