Service Delivery Manager

Ferranti Computer Systems Ltd; Town of Belgium (WI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Good work-life balance

Opportunity to work on international projects

Career development support

Job summary

Ferranti Computer Systems Ltd in Belgium, Wisconsin is seeking a Service Delivery Manager. This role involves supporting services for existing customers and maximizing customer value by leading a team and managing projects effectively. Candidates should have 2-3 years of experience in a similar position, strong communication skills, and a background in IT software environments. Fluency in Dutch and English is required, with experience in the Energy & Utilities sector being an asset.

Qualifications

• 2-3 years of experience as a Service Delivery Manager or Project Manager in an IT software environment.
• Strong understanding of business processes and familiarity with Agile and ITIL methodologies.
• Excellent communication skills, able to build consensus across stakeholders.

Responsibilities

• Support services for existing customers, focusing on maximizing customer value.
• Monitor scope, budget, quality, planning, risks, and resources.
• Lead a dedicated team of consultants to deliver successful operations.

Skills

Service Delivery Management

Project Management

Business Process Understanding

Agile Methodology

ITIL

Communication Skills

Bilingual (Dutch and English)

Job description

At Ferranti, we are looking for a new colleague and that might be you! Do you have a passion for IT or the Energy sector, or you are eager to learn more about it – well, then you might be the one we are looking for!

At Ferranti, we focus on finding the right fit for our company. Your role will be shaped around your talents and experience, whether in our project division, product division, or our supporting services, we focus on your career!

Your Responsibilities

As a Service Delivery Manager, you support services for one or more existing MECOMS customers, with a clear focus on maximizing customer value. You monitor scope, budget, quality, planning, risks, and resources to ensure the successful execution of all assigned support services. You lead a dedicated team of consultants and apply Ferranti’s proven project and support methodologies to deliver streamlined operations, measurable results, and high customer satisfaction.

Your Profile

• At least 2–3 years of experience as a Service Delivery Manager or Project Manager in an IT software environment (preferably ERP)
• Strong understanding of business processes and familiarity with methodologies such as Agile and ITIL
• Commercial mindset with the ability to identify opportunities and manage expectations
• Excellent communication skills, able to deliver clear messages and build consensus across stakeholders
• Confident in managing administrative tasks and engaging with customers and subcontractors
• Skilled at bridging business and IT and aligning diverse teams
• Structured, analytical, and able to build trust through a professional and reliable approach
• Fluent in Dutch and English; additional languages are a plus
• Experience in the Energy & Utilities sector is a strong asset

We offer

• A good work-life balance in a team culture built on trust.
• The possibility and freedom to work on international projects.
• Real career opportunities: Whether you want to become an expert or grow into a management role, the choice is yours!
• Support from a personal coach and our knowledge center.