Customer Success Manager

designDATA; Gaithersburg (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health plans

401(k) with match

Paid time off

Employee referral bonus

Discount programs

Job summary

designDATA is seeking a dedicated professional to manage client accounts and enhance IT services in Gaithersburg, Maryland. The successful candidate will work closely with a cross-functional team to ensure client satisfaction and drive sales through strategic account management.

We offer a supportive company culture with extensive benefits including comprehensive health plans, a 401(k) match, and generous paid time off. Join us to empower end-users and deliver exceptional technological solutions!

Qualifications

• Experience in managing client accounts effectively.
• Proven ability to drive sales and meet targets.
• Strong analytical and negotiation skills.

Responsibilities

• Manage client accounts with cross-functional team support.
• Drive contract renewals and project sales activities.
• Analyze client needs to identify sales opportunities.
• Coordinate client equipment acquisition and maintenance.
• Act as Incident Manager for client issues during business hours.

Skills

Client account management

Sales analysis

Incident management

Vendor negotiation

Job description

If you’re passionate about technology and want to work as part of a collaborative team with a growth mindset and a focus on delivering a top tier customer experience…designDATA is the place for you!

Our ideal candidate enjoys working on innovative solutions that help enable our clients to be productive and secure in their business processes. You have the desire and ability to solve complex issues, automate and modernize systems, and contribute to the empowerment of end-users. Apply today to take the first step towards a rewarding career!

Key Responsibilities

• Manage 8 to 10 client accounts with the support of a dedicated cross-functional team.
• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals.
• Analyze clients’ environments and needs regularly to identify new sales opportunities.
• Coordinate and manage client equipment acquisition and scheduled maintenance.
• Obtain, evaluate, and select quotes from vendors and partners to meet client needs.
• Act as Incident Manager for issues affecting clients during regular business hours.

What We Offer

• A strong company culture with an employee-first focus
• Our medical plans are through the Federal Employee Health Benefits program for tribal employers
• A comprehensive dental program that has child orthodontic coverage
• Company paid vision, life, short-term and long-term disability
• Additional voluntary benefit programs
• 401(k) with a generous match
• 11 annual paid company holidays
• Generous paid time off including accrued PTO, Floating Holidays, Emergency Medical Leave, and Parental Leave
• Hiring referral bonus
• TicketsAtWork – an exclusive discount program with access to entertainment, travel, activities, pet insurance, and much more!

About Us

Established in 1979, designDATA is an IT Managed Services Provider operating out of the Washington, DC Metro area. We are focused on equipping organizations with scalable solutions that enable teams to do their best work securely. We provide 24/7 tech support, data center and cloud services, robust cybersecurity solutions, exceptional end-user training, and enterprise-level consulting services.

We strive to see the world through our clients' eyes, aligning IT operations with organizational priorities, and ensuring staff have the resources they need to excel.