Service Delivery Expert - Remote

YO AI Labs; New York (NY); Remote; USD 55,000 - 83,000; Part time

Job summary

YO AI Labs is seeking an Operations & Process Improvement Specialist to work remotely on a customer project. You will review, reconstruct, and enhance business slides for operations, logistics, and service delivery topics, applying your expertise to train AI systems without requiring prior AI experience.

You will rebuild slides in PowerPoint, improve data visualization and narrative flow, and document all changes with clear rationales.

Qualifications

• 3+ years in operations, supply chain, service delivery, or process improvement.
• Experience creating executive-level presentations for senior leadership or clients.
• Strong data visualization and visual storytelling for operational topics.
• Excellent written communication with clear design and factual decisions.
• Attention to detail and commitment to accuracy and domain integrity.
• Familiarity with message hierarchy and choosing effective exhibits.

Responsibilities

• Review slides focusing on operations and service delivery topics.
• Rebuild slides in Microsoft PowerPoint with accuracy and clarity.
• Improve data visualization, message hierarchy, and narrative flow.
• Document changes and provide rationale for decisions.
• Provide written logs explaining enhancements and design choices.
• Edit content for precision and client-facing communication.
• Complete flexible, project-based assignments (1–2 hours per slide).

Skills

Operations

Process improvement

Data visualization

Executive presentations

Written communication

Attention to detail

Visual storytelling

Tools

PowerPoint

Job description

Operations & Process Improvement Specialist

Role Type: Contractor

Location: Remote

We are engaging Operations & Process Improvement Specialists to review, reconstruct, and enhance business slides for a customer project. In this role, you'll apply your operational expertise to help train next-generation AI systems. No prior AI experience is required — your domain knowledge and professional expertise are what matter.

Scope of Work

1. Review business slides focused on operations and service delivery topics such as process improvement, logistics, service-level reviews, and capacity planning.
2. Rebuild slides in Microsoft PowerPoint while maintaining accuracy, clarity, and appropriate industry terminology.
3. Improve data visualization, message hierarchy, and narrative flow using effective visual storytelling practices.
4. Document changes made to each slide, including improvements and preserved elements, with a clear rationale for each decision.
5. Provide written logs explaining enhancements and deliberate decisions to retain existing content or design choices.
6. Edit content for precision, factual accuracy, and effective communication for executive and client-facing audiences.
7. Complete flexible, project-based assignments, typically requiring 1–2 hours per slide, with volume varying according to project needs.

Preferred Qualifications

1. 3+ years of experience in operations, supply chain, service delivery, or process improvement within industry or consulting environments.
2. Experience creating and enhancing executive-level presentations for senior leadership or client audiences.
3. Strong skills in data visualization, content editing, and visual storytelling related to operational subject matter.
4. Excellent written communication skills with the ability to explain and justify design, content, and analytical decisions.
5. Strong attention to detail, critical thinking, and commitment to factual accuracy and domain integrity.
6. Familiarity with message hierarchy, evidence-supported slide titles, and selecting appropriate exhibits to communicate key messages.
7. Experience in AI model training, evaluation, or rubric development is a plus, but not required.