Service Delivery Coordinator - Aquatics

YMCA of Greater Richmond; Richmond (VA); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Health insurance

12% employer-paid retirement

Free YMCA membership

Childcare discounts

Professional development and career成长

Job summary

The YMCA of Greater Richmond is seeking a Service Delivery Coordinator - Aquatics for the Tuckahoe Family YMCA in Virginia. You will oversee daily aquatic operations, lead lifeguard and swim staff, and ensure safe, high-quality aquatic experiences for members.

This hands-on leadership role requires strong people development skills, excellent communication, and the ability to manage schedules, training, and incident response in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year aquatics-related experience.
• Current Lifeguarding, CPR/AED, and First Aid certifications preferred.
• Must obtain and maintain required certifications.
• Strong leadership, communication, and customer service skills.
• Ability to organize, multitask, and adapt in a fast-paced environment.
• Proficiency with PC-based applications and scheduling tools.
• Willingness to work a flexible schedule and support multiple program areas.

Responsibilities

• Oversee daily aquatic operations during assigned shifts, ensuring safety and quality experiences.
• Manage staff scheduling to maintain a 40-hour workweek.
• Provide hands-on program delivery by lifeguarding and teaching swim lessons up to 35 hours per week.
• Serve as a visible leader on deck, modeling YMCA standards and best practices.
• Ensure all aquatic facilities, equipment, and spaces are safe, clean, and well-maintained.
• Uphold safety protocols and respond to incidents or emergencies.
• Support hiring, onboarding, training, and supervision of aquatic staff.
• Contribute to in-service trainings and continuous improvement efforts.
• Maintain schedule flexibility for afternoons, evenings, and weekends.

Skills

Leadership

Customer service

Communication

Multitasking

Adaptability

Education

High school diploma

Tools

Scheduling software

PC-based applications

Job description

Are you passionate about aquatics, leadership, and making a meaningful impact? The YMCA of Greater Richmond is seeking a motivated, mission-driven professional to join our team as a Service Delivery Coordinator - Aquatics at the Tuckahoe Family YMCA.

This hands-on leadership role is ideal for someone who thrives in a dynamic environment, enjoys developing people, and is committed to creating safe, high-quality aquatic experiences for all.

Key Responsibilities

• Oversee daily aquatic operations during assigned shifts, ensuring safety, operational efficiency, and outstanding member and staff experiences
• Manage staff scheduling to ensure coverage while maintaining a standard 40-hour workweek
• Provide hands-on program delivery by lifeguarding and teaching swim lessons up to 35 hours per week
• Serve as a visible leader on deck, modeling YMCA standards and best practices
• Ensure all aquatic facilities, equipment, and program spaces-including pump room operations-are safe, clean, and well-maintained
• Uphold all safety protocols and respond appropriately to incidents or emergencies
• Support hiring, onboarding, training, and ongoing supervision of aquatic staff, including lifeguards and swim instructors
• Contribute to in-service trainings and continuous improvement efforts
• Maintain schedule flexibility, including afternoons, evenings, and weekends

Qualifications

• High school diploma or equivalent required
• Minimum of one year of aquatics-related experience
• Current Lifeguarding, CPR/AED, and First Aid certifications preferred (must obtain and maintain required certifications)
• Strong leadership, communication, and customer service skills
• Ability to organize, multitask, and adapt in a fast-paced, hands-on environment
• Proficiency with PC-based applications and scheduling tools
• Willingness to work a flexible schedule and support multiple program areas

Why Work at the YMCA?

The YMCA of Greater Richmond is a cause-driven organization dedicated to strengthening our community. We are committed to fostering a diverse, inclusive, and welcoming work environment where staff are supported, valued, and encouraged to grow professionally.

Compensation & Benefits

• Competitive salary range: $42,000 - $44,000
• Comprehensive benefits package, including:
  • Health insurance
  • 12% employer-paid retirement contribution (upon eligibility)
  • Free YMCA membership
  • Childcare discounts
  • Professional development and career growth opportunities