Service Delivery Coordinator

AVI Systems; Town of Texas, San Antonio (WI, TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Delivery Coordinator to enhance their service operations. This role is essential in managing customer service issues and ensuring smooth communication between clients and the company. You will be pivotal in Incident Management, Service Requests, and Problem Management, making a significant impact on customer satisfaction. Join a 100% employee-owned company that values innovation and collaboration. If you are passionate about technology and want to be part of a dynamic team, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental and Vision Plans

Employer Paid Short-Term Disability

Voluntary Life Insurance

Employee Stock Ownership Plan (ESOP)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer Paid Employee Assistance Program

Tuition Reimbursement

Qualifications

• Strong understanding of ITSM/ITIL operations and methodologies.
• Experience with Audiovisual technology and Unified Communications.

Responsibilities

• Serve as the initial point of contact for service issues reported by customers.
• Responsible for Incident Management, Service Requests, and Ticket Ownership.

Skills

ITSM/ITIL methodologies

Audiovisual technology

Microsoft Teams Rooms

Unified Communications

Digital Signage

Incident Management

Service Requests

Ticket Ownership

Reporting

Problem Management

Education

CTS certification

Job description

San Antonio, TX, 118 Interpark Blvd, San Antonio, Texas, United States of America Req #11582

Friday, April 4, 2025

At AVI, we live and breathe technology. It’s just part of our DNA. We’re deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, health care, education and entertainment and we’re currently seeking a Service Delivery Coordinator to join our team. The Service Delivery Coordinator will be supporting a National Insurance Provider based in San Antonio, Texas.

The Service Delivery Coordinator plays a pivotal role within AVI by serving as the initial point of contact for service issues being reported by our customers. This person will be responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management.

Requirements to assure success:

• Ability to understand ITSM/ITIL definitions, operations and methodologies.
• Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage.
• CTS certification is preferred.

Why Should You Apply?

Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!

AVI offers the following benefits to our employee owners:

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

AVI is an equal opportunity employer. Disabled/Veterans.