Service Delivery Consultant I, No Clearance Tier I

Barrister Global Services Network; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services firm is seeking a Windows Desktop & Deployment Specialist in Nashville, Tennessee. The role involves providing desktop support and deploying computers for end users, requiring significant experience with Microsoft operating systems and Active Directory. Ideal candidates will have strong troubleshooting and communication skills as well as familiarity with service desk applications. Join our team and support a variety of clients across the nation in delivering excellent IT services.

Qualifications

• Three years of direct experience in desktop support.
• Extensive exposure to Microsoft operating systems: Windows XP, Windows 7, Windows 8.
• Thorough understanding of Active Directory.
• Strong communication and customer interaction skills.
• Highly-developed troubleshooting skills.

Responsibilities

• Perform general administrative tasks utilizing Active Directory.
• Provide desktop support for HP employees and contractors.
• Ensure automated backup and anti-virus services are running correctly.
• Interact with end users and management for application issues.
• Follow documented processes for job tasks.

Skills

Desktop support

Microsoft operating systems

Active Directory

Communication skills

Troubleshooting skills

Tools

BMC Remedy

HP Service Manager

Job description

Overview

Barrister provides multi-vendor hardware computer services, delivering superior resolution to client/server hardware challenges. The Company has been providing services for over 25 years and provides these services through many of the largest IT companies in North America, as well as direct to commercial accounts. Barrister provides hardware computer services for in-warranty and out-of-warranty equipment, taking care of customers computer systems so they can focus on their core business. The Company also services computer and home network systems. Barrister maintains warranty authorizations and preferred partner relationships with over 30 manufacturers and provides non-warranty services for the products of over 200 manufacturers. Barrister offers each individual customer a single point of contact for equipment across vendors, different equipment types and geographic locations. We manage over 15,000 certified technicians through advanced web-based systems, providing on-site service to every zip code within the United States, every province in Canada, and Puerto Rico. Barrister served more than 252,000 locations throughout North America this past year alone. We invite you to join our network of outstanding computer and printer service technicians. Our company provides hardware repairs on site nation-wide and in Canada to many of the top business entities and clients. We are seeking the best of the best to join our team to deliver on-site service in your local area.

Barrister is a WBENC and NWBOC Certified Woman Owned Business.

Role

Windows Desktop & Deployment Specialist. The Windows Desktop & Deployment Specialist is responsible for providing desktop support and deploying computers for end users.

Responsibilities

• Performs general administrative tasks utilizing Active Directory including user account and access management
• Provides desktop support for HP employees and contractors
• Ensures automated backup and anti-virus services are running correctly on end user machines
• Interacts with end users and management for application and system issues
• Follows documented processes and procedures for job tasks
• Utilizes a service desk and ticketing system for tracking issues to resolution
• Provides desktop support and deploys computers for end users

Requirements

• Must have three years of direct experience in desktop support
• Must have extensive exposure to Microsoft operating systems including Windows XP, Windows 7, and Windows 8
• Must have a thorough understanding of Active Directory
• Must have strong communication abilities and well-developed customer interaction skills
• Must possess highly-developed troubleshooting skills
• Must have the ability to follow specific instructions, policies and procedures
• Must have experience in using a service desk ticketing application such as BMC Remedy or HP Service Manager
• Must possess a strong sense of ownership for assigned issues and focus to efficiently carry issues through to timely resolution / completion
• Must be able to create and maintain HP and customer documentation
• Should possess the ability to estimate volume of work based on time and resources given a set of requirements

Preferred

• Experience in working in a healthcare environment
• Industry certifications

Location: Nashville, Tennessee.