Service Delivery Center, Quality Assurance, Testing - Senior Analyst

EY; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

EY in Charlotte, NC is looking for a senior QA engineer focused on automated testing and delivery of complex software solutions. You will design, implement, and maintain Java-based test frameworks, drive API and UI testing, and collaborate with cross-functional teams to accelerate software delivery.

You’ll mentor analysts, build reusable tooling, and advocate best practices in test automation, CI/CD, and modern web tech (Angular/React).

Qualifications

• Bachelor's degree in CS, Engineering or related field.
• 3+ years of experience in software testing and QA.
• Strong Java development and OOP knowledge.
• Experience with automation frameworks and API testing.

Responsibilities

• Design, implement, and maintain automated test frameworks.
• Lead API and UI testing across projects.
• Collaborate with developers and product teams to ensure quality.
• Mentor junior analysts and contribute to tooling.
• Drive CI/CD integration for automated tests.

Skills

Java

Test automation

API testing

CI/CD

Web technologies

Mentoring

Education

Bachelor's degree in Computer Science or related field

Tools

Selenium

Playwright

Cypress

Rest Assured

Postman

Appium

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The Opportunity

Innovation and automation are at the heart of what we do every day. You must stay on the leading edge of technology and use it to create bespoke solutions to solve problems for our clients. Specifically, your mission will be to design, build, deploy and customize complex technical solutions to accelerate and streamline software application delivery and system integration projects.

See examples of our work here: https://www.youtube.com/playlist?list=PL3ZOd0y-i_r41oVev0pqtntzI-oKTm1Mm

And hear us talk about leading technology, our patented technology and thought leadership here: https://www.youtube.com/watch?v=0blgIGDLwds&list=PL3ZOd0y-i_r5jCKYgzCL23hdpqmFCpTQe&index=2

Most of our projects are built in Java but you will also be exposed to different technologies including web (Angular, React, etc), other languages (.NET, python, etc), web/microservices and databases. A key part of innovation is using the right tool for the job so you’ll always have opportunity to learn and leverage new technology as it comes out such as machine learning, natural language processing (NLP) and data analytics. Our clients look to us to solve their problems not just deploy software they could do themselves so this means you’ll be expected to build custom frameworks, tools and utilities such as custom automation drivers, JSON and XML parsers, integrations between tools and extend existing frameworks to provide new, cutting edge technologies.

Most of our work is specifically aimed at accelerating and enhancing software testing. Manual testing can be inefficient and many of today’s complex systems and technologies can’t be tested manually. Even traditional automated testing is outdated so it’s our job to build new tools and technology to do it better.

Your Key Responsibilities

Everything you’ll do will come back to providing exceptional testing subject matter expertise and solving complex problems that make a difference for our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you’ll be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you’ll become a credible advisor, influencing clients and engagement teams on resolutions that will impact entire industries.

Skills And Attributes For Success

• Works directly with the client engagement and delivery center leadership teams on executing the Engagement Management Framework
• Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client requirements
• Planning, designing and implementing tools or assets to solve complex problems, including primarily custom Java-based tools and frameworks
• Developing client relationships across multiple levels and support sales efforts
• Contributes consistently to the development of technical solutions throughout the solution delivery center
• Leads team meetings (e.g., status meetings)
• Provides detailed review of team’s work product (i.e., associates and analysts)
• Produces high-quality deliverables with no supervision

To qualify, you must have

• Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 3 years of relevant work experience
• Passion and interest for solving problems using technology
• Seeing problems as challenges and opportunities, not roadblocks
• Technical knowledge with all aspects of the software lifecycle including design, architecture, development and testing
• 3 years of experience and strong knowledge in Java and OOP concepts
  • Knowledge in common Java libraries and concepts such as linked hash maps, serialization, etc
  • Experience in Java development and architecture best practices
• At least 2 years of experience with test automation using tools such as Junit, Selenium, RESTAssured
• At least 2 years of experience with at least 3 of these concepts:
  • Design, implementation and usage of complex test automation frameworks
  • Data querying (Example: SQL)
  • Data analytics and statistics (variant distribution, data sampling, trend analysis, predictive modeling or forecasting)
  • Any sub-area or use case of Artificial Intelligence (machine learning, natural language processing, etc)
  • CICD implementations and tools (example: Jenkins, Ansible, GitLab)
• Working knowledge in web technologies such as Angular, React, HTML/CSS, etc
• Innovative and creative mind to think outside of the box
• Resourceful and able to find possible solutions to problems individually and within a team
• Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment
• Sharing your knowledge and developing engagement tools and enablers to build capability for the practice
• Developing client relationships across multiple levels and support sales efforts
• Effectively leading and mentoring others technically and professionally
• Strong programming skills in Java, C#, JavaScript, Python, or similar languages.
• Experience with automation tools such as:
  • Selenium WebDriver
  • Playwright
  • Cypress
  • Rest Assured
  • Postman
  • Appium
• Experience building and maintaining automation frameworks from scratch.
• Strong knowledge of API testing (REST/SOAP).
• Experience with CI/CD tools such as Jenkins, Azure DevOps, GitHub Actions, or GitLab CI.
• Experience with source control tools such as Git.
• Experience working in Agile/Scrum environments.
• Strong analytical and problem-solving skills

Ideally, you’ll also have

• Certifications or degree specializations in application development, analytics, test automation or artificial intelligence preferred
• Agile certification preferred

What We Look For

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

What Working At EY Offers

We offer a competitive compensation package where you’ll be