Service Delivery Center - Informatica Administrator - Manager

EY; Charlotte (NC); On-site; USD 87,000 - 198,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Medical and dental coverage

Pension and 401(k)

Job summary

EY is seeking a System Application Administrator to join the Service Delivery Center, focusing on Informatica administration while collaborating across tools like HVR, Matillion, Databricks and Snowflake. The role involves cloud platforms (Azure/AWS), Linux, Kubernetes, Ansible automation, and Power Platform, with a strong emphasis on teamwork and complex problem solving.

You will participate in on-call rotations for multiple applications, and relocation to multiple cities may be required.

Qualifications

• 5+ years in customer success or customer-facing engineering.
• Experience with large-scale, complex solutions.
• Customer-facing experience in technology-based solutions.
• Ability to navigate and drive complex customer/partner requests.
• Experience with Linux command line.
• Ability to translate technical concepts to business terms.
• Knowledge of software development processes and design methodologies.
• 5+ years in cloud ops / Kubernetes deployment and management.
• Experience with ABAC, VDS, PING Federate or Azure AD.
• Cloud architecture and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills, both written and verbal.
• Experience with IAM.
• DoD experience preferred.

Responsibilities

• Install and configure platforms.
• Monitor the platform and integrate observability and alerting.
• Troubleshoot and resolve platform issues.
• Configure data source connections and manage asset libraries.
• Identify capacity issues (storage, licenses, performance).
• Define deployment best practices.
• Integrate with other platforms and installations.
• Participate in data platform architecture and strategy.
• Research and recommend actions based on best practices and functionality.

Skills

Customer success

Large-scale deployment

Customer-facing

Linux CLI

Business-technical translation

ABAC / IAM

Kubernetes

Azure AD

Docker

DoD experience

Tools

Informatica

HVR

Matillion

Databricks

Snowflake

Kubernetes

Ansible

Python

Power Platform

Job description

Location: San Antonio, Alpharetta, Jacksonville, Dallas, Charlotte, Raleigh

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Service Delivery Center –System Application Administrator – Manager Informatica (EDC, IDQ, Axon) System administrator

The opportunity

We are seeking a highly motivated System Application Administrator to join EY’s Service Delivery Center. You will play an active role in administering the existing analytics platforms. You will join a team of platform administrators divided into PODs specializing in multiple tools for optimal collaboration and teaming for base and extended support. You will have the opportunity to learn new applications through cross training and vendor training. While you will focus on Informatica administration, knowledge of other applications is beneficial such as HVR, Matillion, Databricks or Snowflake. In addition, familiar with cloud platforms: Azure and AWS, Linux operating system, container orchestration such as Kubernetes, configuration management such as Ansible, and automation using Python and Power Platform will be helpful.

This role requires a willingness to dive into complex problems to help the team find elegant solutions. How you communicate and approach problems is important to us. We are looking for team players, who are willing to bring people across the disciplines together.

Your Key Responsibilities

• Install and configure.
• Monitor the platform, including integration with observability and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Define best practices for deployment.
• Integrate with other platforms and Business Unit installations.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Skills And Attributes For Success

• 5 + years working in customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology based solutions.
• Experience being able to navigate, esc… and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 5+ years experience in cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.
• Experience with Identity Access Management (IAM).
• Candidates with DoD experience are preferred.

To qualify for the role, you must adhere to the following:

• U.S. citizenship is required
• Normal work schedule hours may vary, Monday through Friday. May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfill application administration obligations.
• Participate in an on-call rotation for multiple applications: (i.e. HVR, Informatica, Matillion)
• Be open to relocation to cities such as: Dallas, San Antonio, Charlottee and Atlanta

What We Look For

We seek top performers with a keen eye for detail, a robust work ethic, and the ability to navigate complex environments. We value professionals who demonstrate innovation, teaming, collaboration, leadership, and the ability to inspire teams towards achieving excellence.

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $86,600 to $197,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $103,900 to $224,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].