Service Delivery Analyst

R1 RCM, Inc.; Springfield (IL); On-site; USD 48,000 - 81,000; Full time

Job summary

R1 RCM Inc. in the United States seeks a Service Delivery Analyst to turn operational data into accurate insights for Customer Operations and Central Operations.

You will leverage Epic Clarity, PB knowledge, and SQL to build reporting and identify trends that drive payer and provider performance. You’ll translate findings into client-ready reports, support stakeholder communication, and collaborate with internal teams to meet reporting needs.

Qualifications

• 4+ years of professional experience in revenue cycle, healthcare analytics, or a related field.
• Experience with Epic Clarity and/or Resolute Professional Billing data.
• Strong SQL skills and Power BI experience.

Responsibilities

• Build and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities.
• Use SQL to extract, transform, validate, and analyze revenue cycle data.
• Apply Epic Clarity and PB knowledge to identify trends and improvement opportunities across charge capture, coding, claim edits, and denials.
• Support physician productivity, RVU, and provider-level performance reporting.
• Analyze charge lag, coding accuracy, and provider-level denial trends.
• Translate analysis into clear, client-ready reports and insights for technical and non-technical audiences.
• Support account and performance reviews by identifying trends and actionable opportunities.
• Perform QA on metrics and reports to ensure accuracy and consistency.
• Track follow-up actions and support execution against recommendations.
• Partner with internal teams and client stakeholders on reporting and analytics needs.

Skills

SQL

Epic Clarity

PB Revenue Cycle

Power BI

Tools

Snowflake

T-SQL

Job description

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Service Delivery Analyst

You’ll support revenue cycle operations, analytics, and client delivery by turning operational data into accurate, actionable insights. You’ll use revenue cycle knowledge, Epic Clarity, and SQL to develop reporting, identify trends, and support Customer Operations, Central Operations, and client stakeholders. This role is ideal for someone who can work independently on defined priorities while partnering with senior team members on more complex analytics and recommendations.

What you’ll do

• Build and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use SQL to extract, transform, validate, and analyze revenue cycle data
• Apply Epic Clarity and professional/physician billing (PB) knowledge to identify trends and improvement opportunities across charge capture, coding, claim edits, and denials
• Support physician productivity, RVU, and provider-level performance reporting
• Analyze charge lag, coding accuracy, and provider-level denial trends
• Translate analysis into clear, client-ready reports and insights for technical and non‑technical audiences
• Support account and performance reviews by identifying trends and actionable opportunities
• Perform QA on metrics and reports to ensure accuracy and consistency
• Track follow‑up actions and support execution against recommendations
• Partner with internal teams and client stakeholders on reporting and analytics needs

What we’re looking for

• 4+ years of professional experience in revenue cycle, healthcare analytics, or a related field
• Working knowledge of professional/physician billing (PB) revenue cycle operations, including charge capture, coding, claim edits, denials, A/R follow‑up, payment posting, provider productivity, and RVU reporting
• Experience working with Epic Clarity and/or Resolute Professional Billing data
• Strong SQL skills, including joins, aggregations, data validation, and transformations
• Experience with relational databases and reporting/visualization tools such as Power BI
• Ability to analyze operational data and translate findings into meaningful insights
• Comfortable communicating findings to internal stakeholders and clients
• Strong attention to detail with the ability to manage multiple priorities

Preferred qualifications

• Epic Resolute Professional Billing or Clarity Data Model certification
• Experience with provider productivity, RVU, or compensation reporting
• Experience with Snowflake
• Familiarity with stored procedures or T‑SQL
• Client‑facing analytics or service delivery experience

What success looks like

First 30 days:

Build familiarity with R1’s data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic while delivering accurate, timely work.

By 90 days:

Own defined reporting and analytics deliverables, produce reliable client‑ready reporting, identify meaningful operational trends, and become a dependable analytics partner to internal and client stakeholders.

For this US‑based position, the base pay range is $48,131.00 - $81,225.49 per year. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California ConsentTo learn more, visit: R1RCM.comVisit us on Facebook