Service Deli Clerk

Stater Bros. Markets; Ontario (CA); On-site; USD 23,000 - 39,000; Full time

Job summary

Stater Bros. Markets in Ontario, CA is hiring for a NOTC Clerk to deliver G.O.A.T. service and support daily deli and bakery operations. You will greet customers, prepare deli items, and ensure food safety and presentation while maintaining a positive shopping experience.

The role also involves stocking displays, handling bakery products, and contributing to inventory control and clean, organized work areas on shift.

Qualifications

• Must be at least 18 years old.
• High school diploma preferred but not required.
• Food Handler/Health Card required for fresh departments.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and customer-service focus.

Responsibilities

• Provide friendly, helpful service to enhance the customer experience.
• Handle customer concerns professionally and escalate when needed.
• Greet customers, answer questions, and fulfill product requests in deli and bakery.
• Stock, rotate, and merchandize deli and bakery items; ensure freshness.
• Prepare deli and bakery items following recipes and portion guidelines.
• Operate deli equipment safely and keep work areas clean and sanitary.
• Assist with inventory, waste, and special orders; support store readiness.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Basic math

Education

High school diploma (optional)

Tools

Food Handler Certificate

Job description

Address: 3460 E. Ontario Ranch Rd

Location: Ontario, CA, US, 91761

Store Number: 0204

Sponsorship

Please note Stater Bros. Markets is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Current employees: please log into our system to apply

Department

Retail Operations

Compensation

Hourly Pay Range: $17.30 - $28.30

(this pay range represents the rates of pay for step 1 to the maximum step for this position in accordance with the collective bargaining agreement. The starting pay for the successful candidate will start at step 1)

Job Summary

The NOTC Clerk is accountable for delivering G.O.A.T. (Greet, Observe, Assist, Thank) service to our customers.

This position is responsible for providing exceptional over-the-counter customer service while supporting all daily operations within the Service Deli and Bakery departments. Responsibilities include preparing and packaging deli or bakery items, maintaining product quality and presentation, and ensuring all food safety and sanitation standards are met. This role plays a key part in creating a positive shopping experience by delivering prompt, friendly, and knowledgeable service.

For a graveyard shift NOTC Clerk, responsibilities include stocking products, preparing displays for the following day, and ensuring all areas are clean, organized, and ready for opening.

Job Responsibilities

• Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
• Handle customer concerns or complaints politely and professionally, and escalate to upper management when necessary

Service Deli Responsibilities

• Provide excellent over-the-counter customer service by greeting customers, answering questions, and fulfilling product requests
• Prepare deli items such as sandwiches, salads, and hot case offerings, following established recipes and portion guidelines
• Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications
• Stock, rotate, and merchandise service deli products in display cases to ensure freshness and appeal
• Monitor product expiration dates and remove outdated or unsellable items as needed
• Take and fulfill special orders for party trays and catering requests
• Assist with inventory control by accurately recording waste, transfers, and markdowns
• Operate deli equipment such as slicers, ovens, fryers, and scales safely and appropriately
• Maintain a clean, organized, and sanitary work area, including equipment, counters, and display cases
• Participate in regular cleaning schedules and deep-cleaning tasks as assigned

Bakery Responsibilities

• Provide friendly and knowledgeable customer service at the bakery counter, assisting with product selection, and taking customer orders
• Baking preparation to meet production goals when making bakery items
• Assemble and decorate cakes, cupcakes, and other bakery items; along with custom order preparation by following design specifications
• Ensure decorated items meet quality and presentation standards
• Package and label bakery items such as breads, cakes, pastries, and cookies following store quality standards
• Maintain attractive, clean, and well-stocked bakery display cases to ensure products are presented in an appealing manner
• Regularly check and restock bakery items on the sales floor, ensuring freshness and proper rotation; check items for freshness and remove expired products
• Monitor inventory and communicate any stock shortages or waste to management
• Safely operate ovens and other baking equipment while monitoring bake times and product quality.
• Follow all food safety, sanitation, and quality control procedures as required by store policy and health regulations

Stock Crew Responsibilities

• Unload and break down pallets efficiently and safely
• Stock shelves accurately, ensuring products are neatly arranged and fully stocked
• Perform product rotation by checking expiration dates and placing older items in front
• Maintain cleanliness and organization of stock and sales floor areas
• Prepare the store for the next day by ensuring displays and shelves are orderly and customer-ready
• Report any inventory shortages, damages, or discrepancies to management

Other Responsibilities

• Work collaboratively with team members to ensure smooth department operations and excellent customer experience
• Adhere to all store policies and local health regulations for safe food preparation, temperature control, and storage
• May be assigned to work in Grocery or Produce departments based on operational needs, which includes merchandising grocery items and providing support to either department as needed
• All other related duties as required and assigned

Requirements / Qualifications

• Must be at least 18 years of age
• High school diploma is preferred but not required
• A valid Food Handler / Health Card (for fresh departments)
• Ability to work in a fast-paced environment and handle multiple tasks
• Friendly, helpful attitude with a focus on customer satisfaction and service at all time
• Ability to work well within the team and follow direction with a good attitude
• Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and other teammates
• Basic math and reading skills for handling recipes, pricing, labels, equipment, and inventory
• Good problem-solving abilities and attention to detail
• Ability to stand for extended periods and lift moderate weights
• Ability to operate equipment safely and efficiently
• Basic knowledge of cake and cupcake decorating is a plus (training can be provided)
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement

Join our team and make a difference.

Be a part of a team that makes a difference in the communities we serve.

Values

• We value and appreciate our teammates.
• We treat others like we want to be treated.
• We like to challenge the status quo and are actively embracing change.
• We are a team that fosters open communication.
• We have fun and celebrate our teammate’s achievements and failures.

Nearest Major Market

Riverside

Nearest Secondary Market

Los Angeles