Service Coordinator - Temp to Perm

Blake Thermal; Portland (ME); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401k

Health benefits

Life/AD&D insurance

Training with advancement

Job summary

Blake Thermal Sales & Service, Inc. in Portland, ME is seeking an experienced Service Coordinator to plan, coordinate, and direct the activities of our service technician team within the Portland branch.

The Service Coordinator is responsible for customer communication ensuring the highest level of customer service and for all technician operational and time metrics reporting. They will efficiently schedule technicians, dispatch and track time, manage service orders in CMMS, and work with the

Qualifications

• High school diploma or equivalent.
• Demonstrated customer service skills required.
• Ability to prioritize tasks and manage fluctuating workload to meet deadlines.
• Ability to accurately synthesize information (text and numerical) from multiple sources, analyze, calculate and summarize data verbally and in writing.
• Service industry experience in service operations, service dispatch or service scheduling strongly preferred.
• Basic accounting and business principles.
• Demonstrated competence in written and verbal communication skills.
• Ability to positively represent Blake Thermal Sales & Service, Inc. and communicate with others at varying technical levels.
• Ability to use CMMS software and financial accounting systems.
• Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), and basic Windows environment.

Responsibilities

• Efficiently schedules and manages service technician's time, materials, sub-contractors and equipment based on project needs, skillsets and technician availability.
• Dispatches service technicians and provides ongoing communication to customers.
• Reconciles daily service schedule to time spent on job work orders. Properly enters and codes time into HR timeclock system. Uses GPS technology as timeclock and tracks dispatched technicians throughout the day to maintain highest productivity and cost efficiency.
• Generates and manages service orders in our Computerized Maintenance Management System (CMMS).
• Under supervision of the Service Manager, schedules apprentice and technician training for both seminars and on-job-training.
• Works closely with a Service Manager and Field Service Supervisors to prepare monthly and weekly execution plans for scheduled service and startup visits, aligning technician skill levels to assigned tasks.
• Coordinates workorder parts requirements with the Parts Department and stages parts for the technicians.
• Issues purchase orders as needed. Ensures material costs are posted to appropriate customer sales order.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Accurately enters field-reported service information into CMMS. Documents include service orders, material purchases, and other service work related transactions. Ensures technicians are submitting paperwork daily.
• Tracks and posts key operational metrics to ensure that team is meeting or exceeding its productivity objectives and delivering on its financial targets.
• Coordinates service-related materials, ensuring that files are accurate, orderly and up to date
• Bills customers utilizing data from CMMS and ERP systems in a timely manner.

Skills

Customer service

Prioritization

Data analysis

MS Office

CMMS

Time management

Communication

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Service Coordinator - Temp to Perm - Portland, ME

Blake Thermal Sales & Service Inc. is a full-service thermal solutions company that supplies engineered products, services, and complete systems. Blake Thermal has a 99-year history of providing an array of products and services supporting steam, hot water for process and domestic heat for commercial, industrial, medical, educational and manufacturing facilities. Headquartered in East Windsor, CT, Blake Thermal maintains multiple locations across New York and New England, including Portland, ME.

What differentiates Blake Thermal from our competitors?

• Our sole focus is on integrating and supplying engineered products, services, and complete thermal systems.
• We have a 99-year history and a long-standing relationship as a manufacturer's representative.
• We provide a premier product supported by factory-authorized local technicians.

For more information about our company, please visit our website via the following link: https://www.blakethermal.com/

Ideal Candidates will be in alignment with Blake Thermal's Core Values:

• Customer Focused
• Opportunity is Earned
• Solutions Provider
• Trustworthy
• Driven to Succeed
• Confident but Humble

SUMMARY:

We are seeking an immediate temporary resource for the Service Coordinator role. This may lead to a full-time position for the right person. The Service Coordinator is responsible for planning, coordinating, controlling, and directing the activities of our service technician team within a particular branch location. They are also responsible for customer communication ensuring the highest level of customer service. The Service Coordinator is also responsible for all technician operational and time metrics reporting.

RESPONSIBILITIES:

• Efficiently schedules and manages service technician's time, materials, sub-contractors and equipment based on project needs, skillsets and technician availability.
• Dispatches service technicians and provides ongoing communication to customers.
• Reconciles daily service schedule to time spent on job work orders. Properly enters and codes time into HR timeclock system. Uses GPS technology as timeclock and tracks dispatched technicians throughout the day to maintain highest productivity and cost efficiency.
• Generates and manages service orders in our Computerized Maintenance Management System (CMMS).
• Under supervision of the Service Manager, schedules apprentice and technician training for both seminars and on-job-training.
• Works closely with a Service Manager and Field Service Supervisors to prepare monthly and weekly execution plans for scheduled service and startup visits, aligning technician skill levels to assigned tasks.
• Coordinates workorder parts requirements with the Parts Department and stages parts for the technicians.
• Issues purchase orders as needed. Ensures material costs are posted to appropriate customer sales order.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Accurately enters field-reported service information into CMMS. Documents include service orders, material purchases, and other service work related transactions. Ensures technicians are submitting paperwork daily.
• Tracks and posts key operational metrics to ensure that team is meeting or exceeding its productivity objectives and delivering on its financial targets.
• Coordinates service-related materials, ensuring that files are accurate, orderly and up to date
• Bills customers utilizing data from CMMS and ERP systems in a timely manner.

QUALIFICATIONS:

• High school diploma or equivalent.
• Demonstrated customer service skills required.
• Ability to prioritize tasks and manage fluctuating workload to meet deadlines.
• Ability to accurately synthesize information (text and numerical) from multiple sources, analyze, calculate and summarize data verbally and in writing.
• Service industry experience in service operations, service dispatch or service scheduling strongly preferred.
• Basic accounting and business principles.
• Demonstrated competence in written and verbal communication skills.
• Ability to positively represent Blake Thermal Sales & Service, Inc. and communicate with others at varying technical levels.
• Ability to use CMMS software and financial accounting systems.
• Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), and basic Windows environment.
• Conduct tasks in adherence to the company's Safety Manual and Safety Rules.

Physical Abilities:

Frequent operation of computer-related equipment, including but not limited to: phones, keyboards, printers, and/or scanners, billing and mailing equipment. Requires ability to see, hear and speak as well as physical dexterity. Extended periods of sitting and occasional lifting of 15 to 50 lbs.

This opportunity offers a competitive salary (commensurate with experience) 401k, generous health benefits, company paid life/ AD&D, company paid training with future advancement opportunities.

Blake Thermal Sales & Service, Inc. is an equal opportunity and affirmative action employer. We do not discriminate by race, color, gender, sexual orientation/ gender identity, religion, ethnic or national origin, sex, age, disability status, or status as a covered veteran. Blake Thermal Sales & Service, Inc. is a proud drug-free workplace.

All candidates must complete a pre-hire background and drug screening.

All candidates must have proper proof of eligibility to work in the U.S. without sponsorship.