SERVICE COORDINATOR, SUPPORTIVE HOUSING

PeopleInc; City of Rochester (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

PeopleInc is seeking a Service Coordinator to provide general case management and referral services for ESSHI qualifying tenants. The role links tenants to supportive services and coordinates delivery with state and local agencies.

The position requires assessing service needs, determining eligibility for public services, and maintaining documentation and confidentiality while coordinating with community partners.

Qualifications

• Bachelor’s degree in gerontology, psychology, or counseling.
• Service Coordinator/Case Manager experience with seniors preferred.
• Valid Driver's License.
• Ability to travel within Erie, Niagara, Chautauqua and Monroe counties.

Responsibilities

• Provides linkage and referral to services for ESSHI qualifying tenants.
• Coordinates benefits, entitlements and services.
• Assesses health, psychological and social needs and links to needed services.
• Develops an individualized service plan with periodic reassessment and monitoring.
• Maintains knowledge of senior programs and entitlement changes.
• Participates in case conferences and training with public and private agencies.
• Provides information and assistance to tenants and supports move-outs as needed.
• Completes required documentation and maintains confidentiality.
• Provides crisis management and eviction prevention activities.

Skills

Sound judgment

Flexibility

Dependability

Good writing skills

Education

Bachelor’s degree (gerontology/psychology/counseling)

Job description

The Service Coordinator will provide general case management and referral services and link ESSHI qualifying tenants within the project to supportive services or medical services provided by public agencies or private practitioners within the general community. The service coordinator will assess service needs, determine the eligibility for public services, and coordinate the delivery of service with the appropriate state and local agencies.

ESSENTIAL FUNCTIONS/RESPONSIBLITIES:

• Provides linkage and referral to services for ESSHI qualifying tenants.
• Coordinate appropriate benefits, entitlements and services.
• Provides evaluation of health needs, psychological and social needs and link to needed services.
• Provide formal case management with assessment and development of an individualized service plan with periodic re-assessment, monitoring, discharge and arranging for services.
• Maintains an up to date knowledge of senior issues including state entitlement programs, changes/revisions regarding Case Management and other appropriate community programs.
• Participates in case conferences/service plan meetings at a minimum of 4 times a year and specific training programs/services with public and private agencies.
• Provides information and assistance to tenants and participates in tenant move outs as needed.
• Annual Training is required in the areas of aging process, elder care, disability services, federal/state entitlement programs, legal and liability issues, drug and alcohol use and abuse by the elderly and mental health issues.
• Maintains confidentiality and process, maintains and utilizes potentially sensitive information in accordance with agency and departmental policies.
• Provide representation for benefit eligibility interviews – ie. Medicaid, Food Stamps, Medicare, Social Security etc.
• Responsible for oversight of students, volunteers, aides or other individuals as assigned
• Provide eviction prevention activities.
• Conduct bi-annual surveys to assess resident needs and interests.
• Provide Information on site 12 times a year from community agencies/members including but not limited to budgeting, legal, credit counseling, tax preparation, etc.
• Advocate on behalf of tenant and family.
• Educate tenants, families, and staff on available Community Resources.
• Acts as a liaison between community agencies, tenants and families
• Provides on-going monitoring of service delivery
• Completes all required documentation including all tenant related services provided.
• Provides crisis management in services as needed.
• Compile and maintains resource materials.
• Complies with all agency policies and procedures.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree with a preference to a background in gerontology, psychology or counseling.
• Service Coordinator/Case Manager experience with senior population preferred.
• Working knowledge of aging process and awareness of community services and programs preferred
• Valid Drivers License that meets agency standards
• Ability to travel to various locations located in but not limited to Erie, Niagara, Chautauqua and Monroe County.
• Ability to organize, plan and manage caseloads
• Must have sound judgment, flexibility, dependability and good writing skills
• Ability to handle multiple tasks simultaneously

SUPERVISORY RESPONSIBLILITES:

• Responsible for oversight of students, volunteers, residential aide or other individuals as assigned.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.