Service Coordinator, Supervisor- Philadelphia, PA & Surrounding Areas (Hybrid)

UPMC; Philadelphia (Philadelphia County); Hybrid; USD 60,000 - 80,000; Full time

Job summary

UPMC Health Plan seeks a Service Coordinator Supervisor for the Community HealthChoices team in Philadelphia. This full-time role involves overseeing service coordination staff, monitoring performance, and ensuring effective service delivery for seniors and individuals with disabilities. Successful candidates will manage training, conduct evaluations, and participate in policy development.

Qualifications

• Experience in service coordination or healthcare management.
• Proven track record in staff recruitment and training.
• Strong understanding of LTSS policies and operations.

Responsibilities

• Monitors staff performance and conducts evaluations.
• Recruits, trains, and orients new staff.
• Handles day-to-day service coordination management.

Skills

Leadership

Management

Communication

Training

Problem Solving

Job description

UPMC Health Plan is looking for Service Coordinator Supervisor positions to join the Community HealthChoices team in our Philadelphia, PA region and surrounding areas. This is a full-time position that will require working from home and in office.

Community HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.

Provides service coordination services, according to the level of need. The Service Coordinator Supervisor will be responsible for the performance of the General Service Coordination duties as well as the specific duties as assigned to each level of service.

Responsibilities:

• Monitors and collects information related to staff and program performance.
• Conducts regularly scheduled team meetings to communicate key information.
• Responsible for the operational functions of the LTSS Team primarily focused on the service coordination model and the service coordinators.
• Recruits, trains and orients new staff and assures that training and education needs of staff are met.
• Responsible for the day to day service coordination functions through the management of the staff and activity which to include approval of service plans.
• Conducts onsite service coordination evaluations
• Participates in the development and implementation of LTSS policies, goal and objectives
• Performs in accordance with system-wide competencies/behaviors.
• Selects, schedules, assigns and evaluates service coordination staff.
• Participates in appropriate department and organization committees.
• Reviews performance against goals and makes recommendations for improvement.
• Participates in service coordination rounds, ICTs and program development.
• Performs other duties as assigned.