Service Coordinator, Senior

Southland Industries, Inc.; Virginia (MN); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with 50% company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation, and personal;

Professional development opportunities

Wellness benefits

Job summary

Southland Industries, Inc. is seeking a Senior Service Coordinator to enhance customer experience by delivering superior service over the phone and in person.

The role requires strong time management, initiative, and leadership to coordinate work plans with Project Managers and Field staff, ensuring margins are understood and maintained. You will schedule labor, coordinate materials and subcontractors, mentor junior staff, manage service agreements, and generate reports while maintaining

Qualifications

• Minimum high school diploma or GED.
• 4+ years related experience and/or training.
• Strong verbal and written communication skills.
• Ability to coordinate projects.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Excel and Word skills.

Responsibilities

• Schedules and manages labor resources to support all service work and technicians for clients and business.
• Coordinates materials, sub-contractors and equipment based on needs and availability for Service Order work & Maintenance Agreements schedules.
• May direct the workflow or mentor less-experienced team members.
• Proactively manages Service Agreement base to address client satisfaction and retention.
• Responsible for generating, interpreting and printing various reports and contributing to the content.
• Updates and retains customer account information related to billing conditions, tax status, invoice contacts, addresses and rates.
• Partners with Account Manager on spend plans for renewals to maximize GM% and customer satisfaction; research expenses and report discrepancies.

Skills

Time management

Follow-up

Leadership

Communication

Coordination

Multitasking

Attention to detail

Excel

Word

Education

High school diploma

GED

Tools

Excel

Word

Job description

As a Senior Service Coordinator, you play a key role in customer experience by taking pride in providing superior customer services over the phone and in person. We are customer centric and always strive to continue achieving our vision and mission of a positive emotional experience with every interaction we encounter. This role has limited supervision so having great time management skills is pertinent. Great follow up skills and high level of initiative is expected in this role. Have great leadership skills and being proactive by continually communicating and engaging with the team to avoid any miss opportunities. You will have an opportunity to play an important role in assisting the Project Managers and Field staff in coordinating work plans and understanding margin impact.

• Schedules and manages labor resources to support all service work including service projects, as well as the techs to support clients and business.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availabilityfor Service Order work & Maintenance Agreementsschedules.
• May direct the workflow/mentor less-experiencedteam members.
• Proactively manages Service Agreement base toensure we address any client satisfaction issues andmanage retention.
• Responsible for generating, interpreting and printingvarious reports and contributing to the content.
• Updates and retains customer account informationrelated to special billing conditions, tax status,invoice approval contacts, billing addresses andspecial billing rates.
• Partners with Account Manager tasking and spendplans for renewals to maximize GM% & customersatisfaction Research and resolve expenses andreports discrepancies.

Qualifications

• Typically reports to Service Business Supervisor
• May direct work to less experienced team members
• Minimum high school diploma or GED
• 4+ years related experience and/or training
• Strong verbal and written communication skills
• Ability to coordinate projects
• Strong ability to multi-task and prioritize
• Strong attention to detail
• Strong Excel and Word skills

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued.

Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

Pay:

Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For Virginia this ranges from $67,910.00 - $80,257.00 plus annual incentive, benefits, and retirement program as outlined above.

Contingent Employment:

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

External Agency Announcement

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be establishedafter a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).